EV Delivery & Handover Specialist

Cycle & Carriage Malaysia Holdings Sdn Bhd; Subang Jaya; On-site; MYR 56,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

Higher EPF contribution

Term Life & Hospitalisation

Job summary

Cycle & Carriage Malaysia Holdings Sdn Bhd seeks a Delivery & Handover Specialist to coordinate vehicle readiness, delivery schedules and bay allocation. You will confirm slots with Sales, oversee documentation, and ensure smooth handovers with customers, including EV/BEV product orientation and post-delivery support.

Ideal candidates have 2+ years in automotive delivery roles, strong English (BM a plus) and the ability to explain EV features clearly.

Qualifications

• 2+ years’ experience in a customer-facing automotive, vehicle delivery/handover, or product specialist role.
• Experience with EV/BEV vehicles is preferred.
• Strong written and verbal English; Bahasa Malaysia is an advantage.
• Confident customer-facing communicator able to explain technical EV/BEV features clearly to non-technical customers.
• Able to identify and escalate technical or product issues appropriately.
• Willing to work weekends when most vehicle deliveries take place.

Responsibilities

• Coordinate vehicle readiness, delivery schedules and bay allocation.
• Confirm customer delivery slots with Sales and Administration teams.
• Communicate confirmed schedules to relevant stakeholders.
• Verify vehicle VIN, specifications, customer assignment, PDI, registration and documentation.
• Coordinate vehicle logistics and ensure timely arrival at the Delivery Hub.
• Oversee vehicle preparation, accessories installation and BEV charging.
• Conduct final vehicle quality checks and release delivery-ready vehicles to customers.
• Welcome customers and manage the vehicle handover process professionally.
• Conduct product orientation covering key vehicle, charging, app, safety and ownership features.
• Complete required documentation and obtain customer sign-off.
• Introduce customers to Aftersales and coordinate the overall delivery experience.
• Ensure a smooth and efficient customer delivery experience.
• Resolve or eliminate last-minute delivery, documentation and vehicle readiness issues.
• Manage customer concerns and expectations professionally, including delays or defects.
• Address immediate customer queries on vehicle usage, charging, warranty and servicing.
• Follow up on unresolved delivery concerns through to resolution.
• Support customer satisfaction survey completion and NPS targets.
• Maintain accurate vehicle and customer delivery records and track outstanding OTPs.
• Monitor SOP compliance and identify recurring delivery issues.
• Support root-cause analysis and recommend process improvements.
• Support weekend delivery operations.

Skills

Customer-facing experience

EV/BEV knowledge

English communication

Bahasa Malaysia advantage

Job description

Cycle & Carriage Malaysia Holdings Sdn Bhd seeks a Delivery & Handover Specialist to coordinate vehicle readiness, delivery schedules and bay allocation. You will confirm slots with Sales, oversee documentation, and ensure smooth handovers with customers, including EV/BEV product orientation and post-delivery support.

Ideal candidates have 2+ years in automotive delivery roles, strong English (BM a plus) and the ability to explain EV features clearly.