Delivery Specialist

Cycle & Carriage Malaysia Holdings Sdn Bhd; Subang Jaya; On-site; MYR 56,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

Higher EPF contribution

Term Life & Hospitalisation

Job summary

Cycle & Carriage Malaysia Holdings Sdn Bhd seeks a Delivery & Handover Specialist to coordinate vehicle readiness, delivery schedules and bay allocation. You will confirm slots with Sales, oversee documentation, and ensure smooth handovers with customers, including EV/BEV product orientation and post-delivery support.

Ideal candidates have 2+ years in automotive delivery roles, strong English (BM a plus) and the ability to explain EV features clearly.

Qualifications

• 2+ years’ experience in a customer-facing automotive, vehicle delivery/handover, or product specialist role.
• Experience with EV/BEV vehicles is preferred.
• Strong written and verbal English; Bahasa Malaysia is an advantage.
• Confident customer-facing communicator able to explain technical EV/BEV features clearly to non-technical customers.
• Able to identify and escalate technical or product issues appropriately.
• Willing to work weekends when most vehicle deliveries take place.

Responsibilities

• Coordinate vehicle readiness, delivery schedules and bay allocation.
• Confirm customer delivery slots with Sales and Administration teams.
• Communicate confirmed schedules to relevant stakeholders.
• Verify vehicle VIN, specifications, customer assignment, PDI, registration and documentation.
• Coordinate vehicle logistics and ensure timely arrival at the Delivery Hub.
• Oversee vehicle preparation, accessories installation and BEV charging.
• Conduct final vehicle quality checks and release delivery-ready vehicles to customers.
• Welcome customers and manage the vehicle handover process professionally.
• Conduct product orientation covering key vehicle, charging, app, safety and ownership features.
• Complete required documentation and obtain customer sign-off.
• Introduce customers to Aftersales and coordinate the overall delivery experience.
• Ensure a smooth and efficient customer delivery experience.
• Resolve or eliminate last-minute delivery, documentation and vehicle readiness issues.
• Manage customer concerns and expectations professionally, including delays or defects.
• Address immediate customer queries on vehicle usage, charging, warranty and servicing.
• Follow up on unresolved delivery concerns through to resolution.
• Support customer satisfaction survey completion and NPS targets.
• Maintain accurate vehicle and customer delivery records and track outstanding OTPs.
• Monitor SOP compliance and identify recurring delivery issues.
• Support root-cause analysis and recommend process improvements.
• Support weekend delivery operations.

Skills

Customer-facing experience

EV/BEV knowledge

English communication

Bahasa Malaysia advantage

Job description

Coordinate vehicle readiness, delivery schedules and bay allocation.

Confirm customer delivery slots with Sales and Administration teams.

Communicate confirmed schedules to relevant stakeholders.

Vehicle Preparation & Quality Control

Verify vehicle VIN, specifications, customer assignment, PDI, registration and documentation.

Coordinate vehicle logistics and ensure timely arrival at the Delivery Hub.

Oversee vehicle preparation, accessories installation and BEV charging.

Conduct final vehicle quality checks and scale defects or issues.

Ensure only delivery-ready vehicles are released to customers.

Customer Handover

Welcome customers and manage the vehicle handover process professionally.

Conduct product orientation covering key vehicle, charging, app, safety and ownership features.

Complete required documentation and obtain customer sign-off.

Introduce customers to Aftersales and coordinate the overall delivery experience.

Delivery Experience Management

Ensure a smooth and efficient customer delivery experience.

Resolve or eliminate last-minute delivery, documentation and vehicle readiness issues.

Manage customer concerns and expectations professionally, including delays or defects.

Post-Delivery Customer Support

Address immediate customer queries on vehicle usage, charging, warranty and servicing.

Follow up on unresolved delivery concerns through to resolution.

Support customer satisfaction survey completion and NPS targets.

Maintain accurate vehicle and customer delivery records and track outstanding OTPs.

Monitor SOP compliance and identify recurring delivery issues.

Support root-cause analysis and recommend process improvements.

Support weekend delivery operations.

Your Profile:

2+ years’ experience in a customer-facing automotive, vehicle delivery/handover, or product specialist role.

Experience with EV/BEV vehicles is preferred.

Strong written and verbal English; Bahasa Malaysia is an advantage.

Confident customer-facing communicator with the ability to explain technical EV/BEV features clearly to non-technical customers.

Able to identify and escalate technical or product issues appropriately.

Willing to work weekends, when most vehicle deliveries take place.

Founded in 1899 in Kuala Lumpur, we are now a leading regional automotive group in Southeast Asia that distributes, retails and provides aftersales services for passenger cars as well as commercial vehicles in Singapore, Malaysia and Myanmar through the strong regional automotive presence of Direct Motors Interests (DMI).

Cycle & Carriage Malaysia is member of the Jardine Cycle & Carriage Group, who are a member of Jardine Matheson Group, a diversified Asian-based business group comprising of a broad portfolio of marketing-leading businesses including motor vehicles, property investment and development, food retailing, home furnishings, engineering, construction, to name a few.

Founded in 1899 in Kuala Lumpur, we are now a leading regional automotive group in Southeast Asia that distributes, retails and provides aftersales services for passenger cars as well as commercial vehicles in Singapore, Malaysia and Myanmar through the strong regional automotive presence of Direct Motors Interests (DMI).

Cycle & Carriage Malaysia is member of the Jardine Cycle & Carriage Group, who are a member of Jardine Matheson Group, a diversified Asian-based business group comprising of a broad portfolio of marketing-leading businesses including motor vehicles, property investment and development, food retailing, home furnishings, engineering, construction, to name a few.

Perks and benefits Medical Dental Higher EPF contribution, In.-Term Life & Hospitali