EV Charging Operations & Reliability Engineer

BYD Malaysia; Selangor; On-site; MYR 120,000 - 180,000; Full time

Job summary

BYD Malaysia is seeking a Charging Operations & Maintenance Engineer to ensure the EV charging network operates reliably after commissioning. You will oversee maintenance, monitor uptime, coordinate field service providers and manage spare parts to deliver a seamless charging experience for customers.

The ideal candidate has a Bachelor's in Electrical/Electronic/Mechanical Engineering with 5+ years in operations & maintenance of EV charging or related industries, plus strong contractor

Qualifications

• Bachelor's Degree in Electrical, Electronic or Mechanical Engineering.
• 5+ years of experience in operations & maintenance of EV charging networks or related industries.
• Experience managing field maintenance operations, contractors or technical service providers.
• Understanding of EV chargers, electrical systems, communication systems and remote monitoring is an advantage.
• Strong troubleshooting and root-cause analysis capabilities.
• Experience managing service-level agreements and operational KPIs.
• Strong contractor and vendor management skills.
• Good analytical, communication and stakeholder management skills.
• Ability to respond effectively to operational incidents and service disruptions.
• Fluency in English and Bahasa Malaysia; Mandarin an added advantage.
• Willingness to travel to operational sites when required.

Responsibilities

• Manage day-to-day operational performance and availability of the EV charging network.
• Monitor charger uptime, faults and operational KPIs and coordinate timely corrective actions.
• Develop and manage preventive and corrective maintenance programmes for EV charging assets.
• Manage maintenance contractors, field service providers and equipment suppliers against agreed service levels.
• Coordinate fault diagnosis, technician dispatch, rectification and restoration of charging services.
• Establish and monitor maintenance SLAs, response times, mean time to repair and repeat failure rates.
• Manage charger spare parts, critical components, warranties and supplier claims.
• Work with the Technical Engineer on complex electrical, charger and system reliability issues.
• Work with the Digital Platform team to diagnose communication, software, CPMS and remote-operation issues.
• Analyse recurring faults and recommend technical or operational improvements.
• Maintain an accurate asset register and maintenance history for chargers and associated infrastructure.
• Develop operating procedures, escalation processes and emergency response arrangements.
• Review and accept operational handover of newly commissioned charging sites.
• Monitor vendor performance and identify opportunities to improve reliability and maintenance cost.
• Support lifecycle planning, equipment replacement and network upgrade programmes.
• Prepare regular operational performance reports for management.

Skills

Contractor management

Troubleshooting

Stakeholder management

Analytical thinking

Communication skills

Education

Bachelor's degree in Electrical/Electronic/Mechanical Engineering

Job description

BYD Malaysia is seeking a Charging Operations & Maintenance Engineer to ensure the EV charging network operates reliably after commissioning. You will oversee maintenance, monitor uptime, coordinate field service providers and manage spare parts to deliver a seamless charging experience for customers.

The ideal candidate has a Bachelor's in Electrical/Electronic/Mechanical Engineering with 5+ years in operations & maintenance of EV charging or related industries, plus strong contractor