Europe Customer Order Lead - Hybrid Growth

Michael Page International (Malaysia) Sdn Bhd; Selangor; Hybrid; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Hybrid work model

Exposure to European markets

Opportunity to influence operations

Job summary

Michael Page International (Malaysia) Sdn Bhd is partnering with a multinational client to build a Europe-focused Customer Service / Order Management team in Malaysia. The role leads a regional team, ensuring orders for European markets are fulfilled accurately and on time, while working with cross-functional peers across logistics, finance, and planning.

The ideal candidate has strong order management experience, SAP familiarity, and the ability to engage multiple stakeholders across borders.

Qualifications

• Background in customer order management or related operations
• Experience leading, coaching, or developing a team
• Familiarity with international order fulfilment and customer service operations
• Strong understanding of Incoterms and global trade processes
• Ability to manage multiple stakeholders across countries and functions
• Experience with transitions, migrations, or system implementations is advantageous
• Available to support Europe business hours (3pm - 12am Malaysia time) in a hybrid model

Responsibilities

• Lead a team responsible for managing customer orders across European markets
• Ensure customer requirements are fulfilled accurately and within agreed timelines
• Serve as a key contact for operational escalations and service-related matters
• Build strong partnerships with commercial, logistics, planning, and finance teams
• Review operational performance and identify opportunities to improve service delivery
• Support business growth by maintaining high levels of customer satisfaction
• Contribute to continuous improvement initiatives and operational transformation projects

Skills

Team leadership

Stakeholder management

Order management

Customer operations

Global trade knowledge

Tools

SAP

Job description

Michael Page International (Malaysia) Sdn Bhd is partnering with a multinational client to build a Europe-focused Customer Service / Order Management team in Malaysia. The role leads a regional team, ensuring orders for European markets are fulfilled accurately and on time, while working with cross-functional peers across logistics, finance, and planning.

The ideal candidate has strong order management experience, SAP familiarity, and the ability to engage multiple stakeholders across borders.