EMEA Customer Service Leader - Transformation & Impact

Danaher Corporation; Selangor; On-site; MYR 180,000 - 240,000; Full time

Job summary

Pall Corporation, a Danaher operating company, seeks a seasoned Customer Service Manager to lead EMEA Order-to-Cash activities from Petaling Jaya, Malaysia. This on-site role coordinates with sales, operations, and logistics to ensure precise, timely service delivery while driving global policy execution and continuous improvement.

The role reports to the Global Shared Service Leader - Customer Service and requires strong leadership, SAP/MS Office proficiency, and a track record of transforming

Qualifications

• Bachelor’s degree or equivalent; 10+ years in customer service.
• Excellent written and verbal communication; strong customer focus.
• Proven problem-solving in high-volume, fast-paced settings.
• Experience with SAP or similar ERP systems; MS Office proficiency.
• 5+ years leadership supervising managers or Team Leads.
• Ability to collaborate across sales, operations, engineering, supply chain.

Responsibilities

• Provide EMEA leadership to CS Team Leads overseeing order-to-cash across channels.
• Collaborate with sales, operations, supply chain, and logistics to ensure timely information flow.
• Lead transformation initiatives, train staff, manage risks during transitions.
• Champion automation and data-driven improvements; oversee analytics and reporting.

Skills

Leadership

Customer-facing experience

Communication

Problem-solving

Cross-functional collaboration

Team coaching

Education

Bachelor’s degree or equivalent experience

Tools

SAP

Microsoft Office

Job description

Pall Corporation, a Danaher operating company, seeks a seasoned Customer Service Manager to lead EMEA Order-to-Cash activities from Petaling Jaya, Malaysia. This on-site role coordinates with sales, operations, and logistics to ensure precise, timely service delivery while driving global policy execution and continuous improvement.

The role reports to the Global Shared Service Leader - Customer Service and requires strong leadership, SAP/MS Office proficiency, and a track record of transforming