EUC Manager: Lead Desktop Services & IT Operations

NCSI (Malaysia) Sdn Bhd

Kuala Lumpur

On-site

MYR 444,000 - 571,000

Full time

14 days+

Application generator

An application made for this job — a tailored resume and cover letter that speak straight to the posting.

Get past ATS filters

Job summary

NCS I (Malaysia) Sdn Bhd is seeking an End User Computing Manager (Singapore-Based) to lead EUC services in Singapore, overseeing desktop support, device provisioning, patching, and service governance. You will drive continuous improvement, manage incidents, and coach a team of EUC engineers to ensure high-quality user experience.

Role requires 4+ years in IT service delivery or EUC leadership, strong stakeholder management, and a track record of SLA/KPI governance.

Qualifications

4+ years in IT service delivery, desktop engineering, or EUC leadership roles.
Proven experience managing teams (direct or matrixed) in a support/operations environment.
Track record of managing SLAs, KPIs, and service governance frameworks.
Experience handling performance management, including difficult conversations and PIP processes.

Responsibilities

Own end-to-end delivery of EUC services including desktop support, device provisioning, patching.
Monitor and manage SLAs, KPIs, and service quality metrics across the team.
Drive continuous improvement initiatives to enhance service efficiency and user experience.
Oversee incident and escalation management, ensuring timely resolution of high-priority issues.
Manage, coach, and develop a team of EUC engineers.
Prepare and present regular service reviews and reports to leadership.
Ensure compliance with IT policies, security standards, and audit requirements.