EUC Manager: Desktop Services & IT Ops (Singapore Relocation)

NCS Group; Kuala Lumpur; On-site; MYR 353,000 - 577,000; Full time

Job summary

NCS Group is seeking an End User Computing Manager to lead the EUC function for a relocation to Singapore. You will own end-to-end EUC service delivery, supervise a team of EUC engineers, and drive governance, performance reviews, and stakeholder communications.

The role requires strong leadership, excellent English, and a track record of managing SLAs, KPIs, and service delivery in an IT operations environment.

Qualifications

• Degree in Information Systems, Computer Science, or equivalent.
• 4+ years in IT service delivery, desktop engineering, or EUC leadership roles.
• Knowledge of process improvement methodologies and tools.
• Understanding of Software Development Lifecycle (SDLC).
• Proficiency in English, both written and spoken.

Responsibilities

• Own end-to-end delivery of EUC services, including desktop support, device provisioning, patching, and monitoring.
• Monitor and manage SLAs, KPIs, and service quality metrics across the team.
• Drive continuous improvement initiatives to enhance service efficiency and user experience.
• Oversee incident and escalation management, ensuring timely resolution of high-priority issues.
• Manage, coach, and develop a team of EUC engineers.
• Conduct performance reviews, manage performance improvement plans, and support career development.
• Build a strong team culture centered on ownership, responsiveness, and service excellence.
• Manage workforce planning, including timesheet approval, leave coordination, and resource allocation.
• Serve as the primary escalation point and relationship owner for business stakeholders.
• Communicate service performance, risks, and improvement plans to leadership and stakeholders.
• Manage vendor and third-party relationships (manpower agencies, hardware/software vendors).
• Handle sensitive or difficult conversations with professionalism and clarity.
• Maintain service delivery governance frameworks, including KPI tracking and scorecards.
• Prepare and present regular service reviews and reports to leadership.
• Ensure compliance with IT policies, security standards, and audit requirements.
• Manage asset and CMDB accuracy across the device fleet.

Skills

Leadership

People management

Stakeholder management

Governance

Education

Degree in Information Systems

Tools

CMDB

ITSM tools

Job description

NCS Group is seeking an End User Computing Manager to lead the EUC function for a relocation to Singapore. You will own end-to-end EUC service delivery, supervise a team of EUC engineers, and drive governance, performance reviews, and stakeholder communications.

The role requires strong leadership, excellent English, and a track record of managing SLAs, KPIs, and service delivery in an IT operations environment.