Global IT Workplace Engineer: End-User Support Leader

EPS Malaysia; Kuala Lumpur; On-site; MYR 180,000 - 260,000; Full time

Job summary

EPS Malaysia is seeking an experienced Global IT Workplace Engineer to oversee end-user technology services and drive workplace modernization. You will lead EUS operations, manage devices and endpoint security, and collaborate with stakeholders to deliver a seamless digital employee experience.

The role requires 8–10 years in IT Operations/EUS, strong leadership, and expertise in Microsoft 365, Teams, SCCM/MECM, and ITSM. Collaboration with multiple teams and vendors is essential.

Qualifications

• Minimum 8 to 10 years of experience in IT Operations or EUC.
• Experience leading end-user support teams in a medium to large enterprise.
• Strong knowledge of Microsoft 365, Teams, SharePoint.
• Experience managing outsourced providers and vendors.
• Excellent communication and leadership skills.

Responsibilities

• Deliver End User Support services including Service Desk, Deskside, VIP, and device management.
• Manage incidents, requests, escalations, and major issues to meet SLAs.
• Own ITSM processes: Incident, Problem, Change, Knowledge, Asset.
• Monitor KPIs, SLAs, and service reporting.
• Act as escalation point for critical end-user service issues and major incidents.
• Manage lifecycle of end-user devices.
• Oversee endpoint management platforms (Intune, SCCM/MECM, Entra ID).
• Ensure OS patching, software deployment, device compliance, and endpoint security.
• Support Microsoft 365 and Teams.
• Collaborate with Infrastructure, Cloud, Security, and Network teams.

Skills

End User Support

IT Operations

Leadership

Vendor Management

Stakeholder Management

Microsoft 365

Microsoft Teams

Active Directory

ITSM

Automation / Process Improvement

Tools

SCCM / MECM

Microsoft Entra ID

Intune

Job description

EPS Malaysia is seeking an experienced Global IT Workplace Engineer to oversee end-user technology services and drive workplace modernization. You will lead EUS operations, manage devices and endpoint security, and collaborate with stakeholders to deliver a seamless digital employee experience.

The role requires 8–10 years in IT Operations/EUS, strong leadership, and expertise in Microsoft 365, Teams, SCCM/MECM, and ITSM. Collaboration with multiple teams and vendors is essential.