End User Computing Manager (Relocate to Singapore)

NCS Group; Kuala Lumpur; On-site; MYR 353,000 - 577,000; Full time

Job summary

NCS Group is seeking an End User Computing Manager to lead the EUC function for a relocation to Singapore. You will own end-to-end EUC service delivery, supervise a team of EUC engineers, and drive governance, performance reviews, and stakeholder communications.

The role requires strong leadership, excellent English, and a track record of managing SLAs, KPIs, and service delivery in an IT operations environment.

Qualifications

• Degree in Information Systems, Computer Science, or equivalent.
• 4+ years in IT service delivery, desktop engineering, or EUC leadership roles.
• Knowledge of process improvement methodologies and tools.
• Understanding of Software Development Lifecycle (SDLC).
• Proficiency in English, both written and spoken.

Responsibilities

• Own end-to-end delivery of EUC services, including desktop support, device provisioning, patching, and monitoring.
• Monitor and manage SLAs, KPIs, and service quality metrics across the team.
• Drive continuous improvement initiatives to enhance service efficiency and user experience.
• Oversee incident and escalation management, ensuring timely resolution of high-priority issues.
• Manage, coach, and develop a team of EUC engineers.
• Conduct performance reviews, manage performance improvement plans, and support career development.
• Build a strong team culture centered on ownership, responsiveness, and service excellence.
• Manage workforce planning, including timesheet approval, leave coordination, and resource allocation.
• Serve as the primary escalation point and relationship owner for business stakeholders.
• Communicate service performance, risks, and improvement plans to leadership and stakeholders.
• Manage vendor and third-party relationships (manpower agencies, hardware/software vendors).
• Handle sensitive or difficult conversations with professionalism and clarity.
• Maintain service delivery governance frameworks, including KPI tracking and scorecards.
• Prepare and present regular service reviews and reports to leadership.
• Ensure compliance with IT policies, security standards, and audit requirements.
• Manage asset and CMDB accuracy across the device fleet.

Skills

Leadership

People management

Stakeholder management

Governance

Education

Degree in Information Systems

Tools

CMDB

ITSM tools

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

End User Computing Manager (Relocate to Singapore)

This position requires full relocation to Singapore.

Key Responsibilities

Service Delivery & Operations

Own end-to-end delivery of EUC services, including desktop support, device provisioning, patching, and

Monitor and manage SLAs, KPIs, and service quality metrics across the team

Drive continuous improvement initiatives to enhance service efficiency and user experience

Oversee incident and escalation management, ensuring timely resolution of high-priority issues

People Management

Manage, coach, and develop a team of EUC engineers

Conduct performance reviews, manage performance improvement plans, and support career development

Build a strong team culture centered on ownership, responsiveness, and service excellence

Manage workforce planning, including timesheet approval, leave coordination, and resource allocation

Stakeholder & Relationship Management

Serve as the primary escalation point and relationship owner for business stakeholders

Communicate service performance, risks, and improvement plans to leadership and stakeholders

Manage vendor and third-party relationships (manpower agencies, hardware/software vendors)

Handle sensitive or difficult conversations with professionalism and clarity

Governance & Reporting

Maintain service delivery governance frameworks, including KPI tracking and scorecards

Prepare and present regular service reviews and reports to leadership

Ensure compliance with IT policies, security standards, and audit requirements

Manage asset and CMDB accuracy across the device fleet

Requirements

Experience

4+ years in IT service delivery, desktop engineering, or EUC leadership roles

Proven experience managing teams (direct or matrixed) in a support/operations environment

Track record of managing SLAs, KPIs, and service governance frameworks

Experience handling performance management, including difficult conversations and PIP processes

Essential Qualifications

• Degree in Information Systems, Computer Science, or equivalent
• 4+ years of IT project management experience
• Knowledge of process improvement methodologies and tools
• Understanding of Software Development Lifecycle (SDLC)
• Proficiency in English, both written and spoken

Preferred Attributes

• Strong leadership and mentoring abilities
• Positive, can-do attitude with strong interpersonal skills
• Effective communication, presentation, and negotiation skills
• Creative and proactive approach to problem-solving