ERP Program Officer

FRENCKEN INTERNATIONAL SDN BHD; Johor Bahru; On-site; MYR 60,000 - 90,000; Full time

Job summary

Frencken Group Limited is seeking an ERP Programme Officer to support ERP implementations and governance across the Group. The role collaborates with process owners, data owners, IT and partners to ensure readiness, deployment and post-go-live governance.

The position focuses on master data governance, process standardization and continuous improvement for future ERP rollouts across business units.

Qualifications

• Bachelor's degree in business, information systems, engineering, supply chain or related discipline.
• Minimum 3 years of experience in ERP implementation, PMO, project management or business transformation.
• Experience with ERP implementation or transformation projects using ERP systems is preferred.
• Exposure to manufacturing, industrial, electronics, or supply chain environments is an advantage.
• Strong planning, organizational and stakeholder management skills.

Responsibilities

• Support the ERP Program Manager in delivering ERP implementation activities across business functions and units.
• Partner with business process owners, data owners and implementation consultants to support ERP objectives.
• Support business readiness, data migration, UAT testing, training and cutover preparation.
• Assist in managing project risks, issues and governance for ERP initiatives.
• Collaborate with IT, business users and consultants to drive ERP deployment and adoption.
• Contribute to governance, master data quality and standard business processes across units.
• Support enhancement requests and continuous improvement of ERP solutions.

Skills

Stakeholder management

Communication skills

Planning and organization

Cross-functional collaboration

Attention to detail

Project tracking & reporting

Education

Bachelor's Degree in Business Administration, Information Systems, Engineering, Supply Chain, Operations Management, or related discipline

Tools

ERP tools

Reporting dashboards

Documentation management

Job description

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The ERP Program Officer is a key member of the ERP Programme team and works closely with the ERP Program Manager to support ERP implementation, business readiness, process standardization, governance, and continuous improvement initiatives across the Group's business units. The role is intended as a permanent position that supports both ERP implementation activities and the ongoing governance, adoption, and continuous improvement of ERP solutions across the group. Reporting to the ERP Program Manager, the ERP Program Officer partners closely with business process owners, data owners, site leadership, IT, and implementation partners to support ERP implementation, business readiness, deployment, and post-go-live governance. The role also contributes to master data governance, process standardization, continuous improvement, and future ERP rollouts across the Group.

Key responsibilities

• Support the ERP Program Manager in delivering ERP implementation activities across business functions and business units.
• Partner with business process owners, data owners and implementation consultants to support successful delivery of ERP implementation objectives.
• Support business readiness, data migration, user acceptance testing, training and cutover preparation.
• Support the ERP Program Manager in managing project risks, issue resolution, business readiness and delivery of implementation objectives.
• Partner with business stakeholders, IT teams and implementation consultants to drive alignment and support successful ERP deployment.
• Serve as a key member of the ERP governance and support team, working with business users and stakeholders to sustain ERP effectiveness, user adoption, and process compliance following go-live.
• Support ERP governance and ensure consistent application of standard business processes across business units.
• Partner with business process owners and data owners to maintain master data quality and governance.
• Support ERP enhancement requests, change management and continuous improvement initiatives.
• Monitor ERP adoption, process compliance and governance KPIs.

About you

• Bachelor's Degree in Business Administration, Information Systems, Engineering, Supply Chain, Operations Management, or related discipline.
• Minimum 3 years of experience in ERP implementation, PMO, project management, business transformation or operational excellence.
• Experience supporting ERP implementation or transformation projects using enterprise ERP systems is preferred.
• Experience in manufacturing, industrial, electronics, or supply chain environments is an advantage.
• Exposure to ERP testing, training, data migration, or process improvement initiatives is desirable.
• Strong planning and organizational skills.
• Excellent stakeholder management and communication skills.
• Ability to collaborate with cross-functional stakeholders and influence outcomes without direct authority.
• Strong attention to detail and ability to track multiple activities simultaneously.
• Experience with project tracking tools, reporting dashboards, and documentation management.

About us

Frencken Group Limited is a Global Integrated Technology Solutions Company focusing on the Aerospace, Analytical, Automotive, Healthcare, Industrial, Industrial Automation, Life sciences and Semiconductor segments. Offering global integrated design, prototyping, NPI, manufacturing and supply chain solutions. Frencken's success is attributed to its technology, operations excellence and employees, and the quality of its leadership.