EOI : Specialist, HR Operations (ELC) (Greater China)

CBRE Asia Pacific; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

CBRE Asia Pacific is seeking an experienced HR Operations Specialist to ensure accurate, timely processing of Shared Services (Hire to Retire) for China, Hong Kong and Taiwan, while contributing to global transformations. You will lead a team ensuring quality service and data integrity across HR processes.

Based in Kuala Lumpur, the role requires Mandarin and English fluency, strong stakeholder management, and proficiency with HRIS systems such as PeopleSoft/Oracle and ServiceNow.

Qualifications

• 3+ years of HR operations/shared services experience.
• Experience supporting China, Taiwan, and Hong Kong.
• Hands-on HR transactional processes: onboarding, offboarding, data management, payroll, benefits.
• Experience in a shared services or HR operations environment.
• Proficient in HR technologies and digital HR systems.
• Fluent in Mandarin and English; strong communication and stakeholder management.
• Proficient with Microsoft Office applications, esp. Excel/Word/PowerPoint/Teams.

Responsibilities

• Manage employee lifecycle inquiries via ServiceNow, email, chat, or phone.
• Maintain and update employee records in HR systems.
• Process employee movements: onboarding, transfers, promotions, resignations, terminations.
• Prepare and administer employee documents and contracts.
• Manage leave administration and return-to-work processes.
• Support compensation and benefits administration, including salary changes.
• Monitor and resolve complex employee cases and escalations.
• Conduct audits and quality checks on HR processes and data.
• Identify HR process improvements and system enhancements.
• Act as SME for assigned HR processes and collaborate with stakeholders.

Skills

HR operations

Data management

Stakeholder management

Analytical skills

Education

Bachelor's degree in HR/Business Admin

Tools

ServiceNow

PeopleSoft/Oracle

Excel

Job description

Job ID: 288799

Posted: 30-Jul-2026

Role type: Full-time

Areas of Interest: People/Human Resources

Location(s): Kuala Lumpur - Wilayah Persekutuan Kuala Lumpur - Malaysia

Location: CBRE KL BSO, Bangsar South

Summary

This role ensures accurate and timely processing of Shared Services (Hire to Retire) in compliance with local regulations for China, Hong Kong and Taiwan. Additionally, contributes to global transformation projects, continuous improvement initiatives, and manages a team aligned with CBRE’s strategic goals.

What You’ll Do

• Manage and respond to employee and HR inquiries related to employee lifecycle, compensation & benefits, payroll, performance, and employee services through ServiceNow, email, chat, or phone.
• Maintain and update employee records in HR systems, ensuring data accuracy and completeness.
• Process employee movements, including onboarding, transfers, promotions, resignations, and terminations.
• Prepare and administer employee documentation, letters, contracts, and compliance-related records.
• Manage leave administration, including leave applications, extensions, cancellations, and return-to-work processes.
• Support compensation and benefits administration, including salary changes, bonuses, and off-cycle adjustments.
• Monitor and resolve complex employee cases and escalations, ensuring timely closure and high service quality.
• Conduct regular audits and quality checks on HR processes, employee data, and case management activities.
• Identify opportunities to improve and automate HR processes, perform root cause analysis, and support system enhancements.
• Act as a subject matter expert for assigned HR processes, support audits and projects, and collaborate with stakeholders to drive operational excellence.

What You’ll Need

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Minimum 3 years of HR operations/shared services experience supporting China, Taiwan, and Hong Kong.
• Hands-on experience in HR transactional processes, including onboarding, offboarding, employee data management, payroll, and benefits administration.
• Prior experience working in a shared services or HR operations environment.
• Strong understanding of HR processes and experience serving as a process or subject matter expert.
• Experience working in a matrixed and multicultural HR environment.
• Proficient in HR technologies and digital HR systems, including HRIS platforms (e.g., PeopleSoft/Oracle) and ServiceNow.
• Strong analytical skills with experience in HR reporting, data management, and tracking SLA/KPI performance.
• Fluent in Mandarin and English, with strong communication and stakeholder management skills, as the role is required to serve our Mandarin-speaking stakeholders.
• Detail-oriented, proactive team player with strong proficiency in Microsoft Office applications, particularly Excel, Word, PowerPoint, and Teams.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values - respect, integrity, service and excellence - and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential.

We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

About CBRE Group, Inc.

CBRE Group, Inc. (NYSE: CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world's largest commercial real estate services and investment firm and a premier provider of critical infrastructure services. The company has more than 155,000 employees serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage servicing, valuations); Building Operations & Experience (facilities management, property management, flex space & experience, critical infrastructure); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at www.cbre.com .

Service line

None