EOI - Talent, Learning & Development (LMS)

CBRE Asia Pacific; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

CBRE Asia Pacific is seeking a Learning & Development professional in Kuala Lumpur to support LMS and regional leadership programs. You will manage case workflows, troubleshoot LMS issues, and maintain dashboards while coordinating with vendors and stakeholders.

The role focuses on delivering compliant, well-communicated training programs with strong collaboration across global teams and internal clients within CBRE.

Qualifications

• Bachelor degree in Human Resources or related discipline.
• Proficient in using LMS and ServiceNow.
• Ability to work in a team with minimal supervision and delegate tasks.
• Excellent problem solving skills for escalations.
• Able to lead and support initiatives and projects.

Responsibilities

• Disseminate training related communications and manage case ownership.
• Administer the case management tool and handle escalations.
• Manage escalated LMS enquiries and perform level 2 troubleshooting.
• Maintain LMS dashboard reporting and design curricula.
• Coordinate regional programs with vendors and stakeholders.
• Build reports by extracting data from LMS for analysis.
• Design regional communications and ensure CBRE branding compliance.

Skills

LMS proficiency

ServiceNow

Team collaboration

Problem solving

Leadership

Customer focus

Education

Bachelor Degree in Human Resources or related discipline

Tools

Learning Management System (LMS)

ServiceNow

Job description

Location: Kuala Lumpur - Wilayah Persekutuan Kuala Lumpur - Malaysia

Contract type: Full-time

About The Role

The KL Shared Service Centre (SSC) is leading the way in providing support to our organization in Asia Pacific and Globally. The SSC is growing rapidly, and our Learning & Development team is looking to expand. The team focuses on supporting Learning Management System (LMS) and Regional Leadership Programs. Through this team’s support, all the business needs for learning and development is fulfilled and it helps professionals to work effectively with clients leveraging best-in-class tools to deliver meaningful outcomes. Some of these Applications include: Successfactors (SAP), Sharepoint, CampaignLogic & ServiceNow.

What You’ll Do

Case/ Program Management

• Disseminate training related communications.
• Administer the case management tool by ensuring the cases are assigned to respective case owners
• Manage cases that require escalation received from analysts

LMS

• Manage escalated enquiries and perform level 2 troubleshooting
• Maintain LMS dashboard reporting
• Design training curricular or program in LMS that meets stakeholders’ requirement
• Conduct investigation by liaising with all parties which includes clients, specialists, Global LMS team and IT Support

Regional Program Coordination

• Liaise with vendor/ stakeholders in charge involved pre, during and post program
• Ensure all communications are relayed and pre and post coursework are being distributed

Reporting

• Build reports that require customization which the data were extracted from LMS and analysis support in building reports

Communication

• Design and develop communication text and content related to program and training (newsletter, bulletin and training announcement) for country TLDs, regional and also SSC
• Manage regional communications by ensuring the comms are in compliant with CBRE branding guidelines

What You’ll Need

• Bachelor Degree in Human Resources or related discipline
• Proficient in using Learning Management System (LMS) and ServiceNow
• Ability to work in a team with minimum supervision and able to delegate task among peers
• Excellent problem solving skills when dealing with escalation cases
• Able to lead and support initiatives and projects
• Possess excellent customer-centric values and highly engaged in current events organized centrally or locally

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values respect, integrity, service and excellence and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate’s unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

EOI: Expression Of Interest

(Generating Talent Pipeline for future hiring, only shortlisted applicant will be notified)

About CBRE Group, Inc.

CBRE Group, Inc. (NYSE: CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm and a premier provider of critical infrastructure services. The company has more than 155,000 employees serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage servicing, valuations); Building Operations & Experience (facilities management, property management, flex space & experience, critical infrastructure); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at www.cbre.com.

Service line

None