EOI : HR Operations - Employee Life Cycle (APAC)

CBRE, Inc.; Kuala Lumpur; On-site; MYR 70,000 - 110,000; Full time

Job summary

CBRE, Inc. in APAC HR Operations seeks a Senior Analyst to serve as SME for Employee Life Cycle processes. You will provide expert support for complex cases, audit data in HRIS, and assist onboarding/offboarding and payroll-related tasks via Service Now, email, chat or phone.

This role is part of the HR Operations team covering APAC countries, focusing on end-to-end ELC processes and country-specific improvements.

Qualifications

• Bachelor's degree in HR, Business, or related field.
• Experience processing HR transactions incl. onboarding/offboarding, payroll, data management.
• Experience in APAC region or multi-country support.
• Ability to perform root cause analysis and handle short projects.

Responsibilities

• Handle complex HR inquiries via ticketing, email, chat, or phone.
• Validate and audit employee data in HRIS; update data as needed.
• Maintain onboarding/offboarding and personal data changes accurately.
• Support compensation/benefits data changes and documentation.
• Identify process improvements and assist with audits and system enhancements.

Skills

HR Operations

PeopleSoft

ServiceNow

Data accuracy

Communication

Education

Bachelor's degree in HR / related field

Tools

PeopleSoft

ServiceNow

Job description

EOI: Sr Analyst, HR Operations (ELC) - APAC

Full-time

About the role:

As a CBRE HR Operations - Employee Life Cycle (APAC) you will act as the subject matter expert on processes and procedures focused either on a country or workstream level. Provides next level support in terms of more complex cases and HR services but may also support simple cases during spikes. Supports escalations and provides resolutions on key areas of concern.

This job is part of the Human Resource Operation team, which is responsible for end-to-end Employee Life Cycle (ELC) processes across APAC countries.

What You’ll Do:

• Supports volume in terms of sorting, processing and responding to employee and people team inquiries related to employee life cycle that may be more complex in terms of compensation and benefits, employee services, competency & performance and payroll via ticketing system (Service Now), email, chat or phone.
• Validates and audits employee data in Peoplesoft. Perform corrections and update on employee data as necessary.
• Updates employee movements including onboarding and offboarding (e.g. hiring, transfer, promotion, termination, resignation) and personal data changes accurately.
• Support in creation of employee documentation as per defined processes and requests.
• Maintain employee (e.g. leave of absence) data in the system such as leave data administration, return to work, leave extension and cancelation administration.
• Maintain compensation and benefits data in the system (salary data changes, employee bonus data, off-cycle salary increment etc.).
• Perform administration on all documentations including, but not limited to, policies, summary plan description, invoices, contracts, Personnel File, and other compliance documentations. Generate letters using build in templates in the system.
• Monitors and reviews Service Now tickets that may be at risk or have been ageing. Identifies and derives resolutions.
• Performs random audit and quality checks on tasks and cases completion.
• Handle escalations, non-standard or exception requests/issues for approval in a timely manner regarding People related matters to the Immediate supervisor.
• Act as Subject Matter Experts on more complex or country specific processes.
• Performs a review on existing processes and updates them to ensure they remain relevant.
• Looks at process improvement and automation opportunities to help drive better efficiencies.
• Performs root cause analysis and investigation on identified issues, escalations and problematic cases.
• Supports audit activities in partnership with in-country counterparts for People related services supported by PSC.
• Supports systems enhancements through testing, training and implementation with the team.

What You’ll need:

• Bachelor's Degree in Human Resources, Business, Management, Organizational Development, Service Management or relevant field.
• Years of experience in processing HR transactional tasks, including but not limited to Employee pre-boarding/off-boarding, Benefit Administration, Employee Data Management, Payroll, HR reporting or other HR general operations.
• Have prior shared service experience supporting Asia Pacific region or multiple countries with subject matter expertise on processes/services or has been in a support function.
• Has experience in handling small short term projects
• Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding
• Able to perform root cause analysis and understand source of the issue

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Our Values in Hiring

At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.

About CBRE Group, Inc.

CBRE Group, Inc. (NYSE: CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm and a premier provider of critical infrastructure services. The company has more than 155,000 employees serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage servicing, valuations); Building Operations & Experience (facilities management, property management, flex space & experience, critical infrastructure); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at www.cbre.com .