Contract Support - Ops & Finance (Kuala Lumpur)

CBRE Group, Inc.; Kuala Lumpur; On-site; MYR 39,000 - 61,000; Full time

Job summary

CBRE Group, Inc. is seeking a Contract Support Associate in Kuala Lumpur (Ampang area) to provide exceptional customer service and administrative support for a large Business Unit, Facility, or Account.

The role covers contract delivery, invoicing, reporting, and compliance with Health & Safety requirements, within a Monday–Friday schedule and standard office hours. The successful candidate will handle vendor onboarding, cost control, and financial processes while ensuring accurate documentation

Qualifications

• Bachelor's degree in Finance, Business Admin or related field with 1-3 years of job-related experience.
• Strong knowledge of Microsoft Office (Word, Excel, Outlook).
• Ability to explain complex content clearly and concisely.
• Advanced math skills and ability to compute percentages, discounts, and markups.

Responsibilities

• Respond to client inquiries and ensure timely, quality service delivery.
• Understand contract scope and ensure all work is performed accordingly.
• Suggest cost-saving opportunities to maximize savings targets.
• Coordinate and onboard vendors for reactive and planned works; manage sub-contractor paperwork.
• Review invoices, ensure correct cost center coding, and assist with billing processes.
• Review and approve maintenance invoices and projects per agreements.
• Provide monthly reporting support for Contract and BU Reviews.
• Assist with Health & Safety requirements and maintain QHSE docs.
• Gather and analyze data to identify complex problems and propose improvements.
• Impact team workflows and collaborate with related teams.

Skills

Microsoft Office

Financial analysis

Attention to detail

Communication skills

Education

Bachelor's Degree in Finance or related field

Job description

Work Location: Ampang, Kuala Lumpur

Work pattern: Monday - Friday, 7.30 AM - 4.30 PM

About the Role:

As a CBRE Contract Support Associate, you will provide exceptional customer service and administrative support to a large Business Unit, Facility, or Account. This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.

What You’ll Do:

• Respond to client inquiries and concerns and ensure timely and quality service delivery and follow-up to ensure satisfaction.
• Understand the scope of the contract and make sure that all work is carried out accordingly.
• Be a financial and operational systems champion. Suggest efforts to put in place cost-saving opportunities to maximize customer and financial savings targets.
• Coordinate and onboard vendors for reactive and planned works and manage sub-contractor paperwork.
• Review processed invoices and ensure accurate cost center coding. Coordinate the billing application, calculating margins, raising invoices, and submitting to clients. Work closely with site teams and head office, ensuring accurate processing of quotations and purchase orders.
• Review and approve maintenance billing invoices and projects as per contracted agreements. Ensure consistent delivery of core operational and financial outputs on the account.
• Respond to inquiries on financial reports for Accounts Receivable, Payable, and open POs.
• Deliver monthly reporting support on Contract and Business Unit Reviews.
• Assist in ensuring compliance with Health & Safety requirements, including HSE reporting and promoting a safe work environment. Maintain QHSE documentation and ensure it is available using company systems.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.

What You’ll Need:

• Bachelor's Degree in Finance, Business Administration, or a related field with 1-3 years of job-related experience
• A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
• Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Organizational skills with an advanced inquisitive mindset.
• Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups.