Entry-Level IT Helpdesk Support Technician

Curtin University Malaysia; Miri; On-site; MYR 24,000 - 38,000; Full time

Job summary

Curtin University Malaysia seeks a First Level Helpdesk Support Officer to provide initial technical assistance to students, faculty and staff. You will diagnose basic issues, manage user accounts and ensure smooth IT services and asset management.

Responsibilities include logging requests, basic troubleshooting, software/hardware support, and knowledge base documentation. The role requires good English and Bahasa Malaysia communication, and the ability to work well in a team.

Qualifications

• Diploma or degree in IT or related field preferred.
• At least 6 months’ experience in a technical support role.
• Basic knowledge of computer hardware, software and networks.
• Strong problem-solving and attention to detail.
• Excellent communication and interpersonal skills.
• Fluent in English and Bahasa Malaysia.

Responsibilities

• Respond to support requests via phone, email, chat or in person.
• Log all tickets with accurate records in the helpdesk system.
• Diagnose and resolve basic technical issues such as password resets, software installs and network issues.
• Assist with user account management and access rights.
• Provide guidance on university-approved software and common applications (email, LMS, productivity tools).
• Troubleshoot basic hardware and connect devices to the university network; escalate complex issues.
• Contribute to and maintain a knowledge base with common solutions.
• Keep users informed on ticket status and follow up for resolution.
• Offer basic training sessions and one-on-one assistance to users.
• Monitor university systems and report outages to ICT teams.
• Perform other ICT tasks as assigned by the ICT Director.

Skills

Problem solving

Communication

Customer service

Bilingual English/Bahasa Malaysia

Teamwork

Education

Diploma/ Degree in IT or related field

Job description

Curtin University Malaysia seeks a First Level Helpdesk Support Officer to provide initial technical assistance to students, faculty and staff. You will diagnose basic issues, manage user accounts and ensure smooth IT services and asset management.

Responsibilities include logging requests, basic troubleshooting, software/hardware support, and knowledge base documentation. The role requires good English and Bahasa Malaysia communication, and the ability to work well in a team.