Entry-Level Customer Operations Specialist

Keysight Technologies SAles Spain SL.; Penang; On-site; MYR 28,000 - 45,000; Full time

Job summary

Keysight is seeking a candidate in Penang for a contract role that may convert to permanent at management’s discretion. The role involves handling customer inquiries about structure, pricing, service offerings, and order status, while coordinating shipments and training requests.

No prior experience is required beyond up to 2 years; a bachelor’s or master’s degree is acceptable. This entry-level position supports marketing, service campaigns, and service delivery tasks.

Qualifications

• Bachelor’s or Master’s degree or equivalent.
• No prior experience required; up to 2 years’ relevant experience.

Responsibilities

• Attend to enquiries regarding structure, organization and people, rental questions and financing options, HR/recruitment (web), press releases and event, ISO certification questions.
• Fulfil marketing/promotion requests for service campaigns as defined by the process.
• Provide general pricing of Keysight service if available.
• Respond to customer’s requests for service including orders under warranty/contract and per-incident support.
• Manage pick-up and transhipment activities.
• Respond to status inquiries for orders (sales and support) including escalation paths.
• Respond to requests to enroll in training or to cancel training that has been booked.
• Respond to requests for altering the schedule of maintenance.
• Respond to requests for service / repair and calibration.
• Validate customer entitlement for various Keysight offerings.
• Respond to requests to change account / contact profile details.
• Provide service availability.

Education

Bachelor's or Master Degree

Job description

Keysight is seeking a candidate in Penang for a contract role that may convert to permanent at management’s discretion. The role involves handling customer inquiries about structure, pricing, service offerings, and order status, while coordinating shipments and training requests.

No prior experience is required beyond up to 2 years; a bachelor’s or master’s degree is acceptable. This entry-level position supports marketing, service campaigns, and service delivery tasks.