Customer Service Operations Associate

Keysight Technologies; George Town; On-site; MYR 36,000 - 54,000; Full time

Job summary

Keysight Technologies in Malaysia (Penang) is offering a contract position with potential conversion at management discretion. The role covers a broad range of customer-facing tasks, from pricing and service inquiries to order status and training coordinations, requiring strong communication and organizational skills.

This entry-level opportunity invites applicants with a Bachelor’s or Master’s degree, or equivalent, and allows for up to 2 years of relevant experience.

Qualifications

• Bachelor's or Master Degree or University Degree or equivalent.
• No prior experience required; may have up to 2 years’ relevant experience.

Responsibilities

• Attend to enquiries regarding Keysight structure, organization and people, how to read/interpret customer facing documents, rental questions and financing options, HR/recruitment (web), press releases and event, ISO certification questions.
• Fulfil marketing/promotion requests for service campaign as defined by the process
• Provide general pricing of Keysight service if available
• Respond to customer’s requests for service. This includes orders for those customers under warranty/contract and for customers requiring per incident support.
• Manage pick-up and transhipment activities
• Respond to customer’s requests for the status of the order (sales and support) this includes the appropriate escalation paths as defined by the process.
• Respond to customer requests to enroll in training or to cancel training that has been booked
• Respond to customer requests for altering the schedule of maintenance
• Respond to customer requests for service / repair and calibration
• Validate customer entitlement for the various Keysight offerings
• Respond to customer requests to change their account / contact profile details
• Provide service availability

Education

Bachelor's or Master Degree or University Degree or equivalent

Job description

Overview

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Overview

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Contract

This role would be a contract position with possibility of conversion upon management discretion.

Responsibilities

• Attend to enquiries regarding Keysight structure, organization and people, how to read/interpret customer facing documents, rental questions and financing options, HR/recruitment (web), press releases and event, ISO certification questions.
• Fulfil marketing/promotion requests for service campaign as defined by the process
• Provide general pricing of Keysight service if available
• Respond to customer’s requests for service. This includes orders for those customers under warranty/contract and for customers requiring per incident support.
• Manage pick-up and transhipment activities
• Respond to customer’s requests for the status of the order (sales and support) this includes the appropriate escalation paths as defined by the process.
• Respond to customer requests to enroll in training or to cancel training that has been booked
• Respond to customer requests for altering the schedule of maintenance
• Respond to customer requests for service / repair and calibration
• Validate customer entitlement for the various Keysight offerings
• Respond to customer requests to change their account / contact profile details
• Provide service availability

Qualifications

• Bachelors or Master Degree or University Degree or equivalent.
• No prior experience required; may have up to 2 years’ relevant experience.

Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***