Customer Service Ops Associate | Order & Training Support

Keysight Technologies; George Town; On-site; MYR 36,000 - 54,000; Full time

Job summary

Keysight Technologies in Malaysia (Penang) is offering a contract position with potential conversion at management discretion. The role covers a broad range of customer-facing tasks, from pricing and service inquiries to order status and training coordinations, requiring strong communication and organizational skills.

This entry-level opportunity invites applicants with a Bachelor’s or Master’s degree, or equivalent, and allows for up to 2 years of relevant experience.

Qualifications

• Bachelor's or Master Degree or University Degree or equivalent.
• No prior experience required; may have up to 2 years’ relevant experience.

Responsibilities

• Attend to enquiries regarding Keysight structure, organization and people, how to read/interpret customer facing documents, rental questions and financing options, HR/recruitment (web), press releases and event, ISO certification questions.
• Fulfil marketing/promotion requests for service campaign as defined by the process
• Provide general pricing of Keysight service if available
• Respond to customer’s requests for service. This includes orders for those customers under warranty/contract and for customers requiring per incident support.
• Manage pick-up and transhipment activities
• Respond to customer’s requests for the status of the order (sales and support) this includes the appropriate escalation paths as defined by the process.
• Respond to customer requests to enroll in training or to cancel training that has been booked
• Respond to customer requests for altering the schedule of maintenance
• Respond to customer requests for service / repair and calibration
• Validate customer entitlement for the various Keysight offerings
• Respond to customer requests to change their account / contact profile details
• Provide service availability

Education

Bachelor's or Master Degree or University Degree or equivalent

Job description

Keysight Technologies in Malaysia (Penang) is offering a contract position with potential conversion at management discretion. The role covers a broad range of customer-facing tasks, from pricing and service inquiries to order status and training coordinations, requiring strong communication and organizational skills.

This entry-level opportunity invites applicants with a Bachelor’s or Master’s degree, or equivalent, and allows for up to 2 years of relevant experience.