Entry-Level Customer Care Specialist | Global Collaboration

Hempel A/S; Miri; Sur place; MYR 30 000 - 42 000; Plein temps

Résumé du poste

Hempel A/S in Malaysia is seeking an Associate Customer Care Representative to provide back-office support, handle quotations, place orders, track deliveries and maintain accurate product information and records. This entry-level role focuses on routine, defined tasks within a global team and offers development opportunities through exposure to ERP systems and customer workflows.

Ideal candidates have a bachelor’s degree or equivalent experience, 1–2 years in customer care, good English, and

Qualifications

• Bachelor’s degree in a relevant field or equivalent experience in Customer Care/order-to-cash environments.
• Proficient with standard MS Office programs.
• English language proficiency (written and spoken).
• Strong problem-solving and decision-making abilities.

Responsabilités

• Ensure assigned customer care activities are completed accurately and promptly.
• Maintain complete and reliable customer and transaction records.
• Contribute to a consistent customer experience by managing requests to completion.
• Manage quotations in ERP systems and facilitate necessary documentation.
• Handle outbound and inbound customer communications and related inquiries.
• Uphold health, safety, and environment policies and ensure compliance with local/global rules.

Connaissances

MS Office

Formation

Bachelor’s degree or equivalent

Description du poste

Hempel A/S in Malaysia is seeking an Associate Customer Care Representative to provide back-office support, handle quotations, place orders, track deliveries and maintain accurate product information and records. This entry-level role focuses on routine, defined tasks within a global team and offers development opportunities through exposure to ERP systems and customer workflows.

Ideal candidates have a bachelor’s degree or equivalent experience, 1–2 years in customer care, good English, and