Entry GIS Tech Support Analyst - ArcGIS

Esri Malaysia

Shah Alam

On-site

MYR 39,000 - 61,000

Full time

13 days ago

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Job summary

Esri Malaysia is seeking a Technical Support Analyst to join a team delivering exceptional customer experiences for the ArcGIS platform. This 24-month contract role is entry/junior level and includes night shifts to support clients across multiple time zones.

You will troubleshoot across ArcGIS Pro, Enterprise, Online, Desktop, and geodatabases; document cases; and contribute to knowledge bases while growing your GIS and technical skills in a collaborative, customer-focused environment.

Qualifications

Bachelor's degree in GIS or related field; master's degree is an advantage.
Strong GIS concepts and ArcGIS knowledge across deployments.
Excellent English communication and problem-solving skills.

Responsibilities

Deliver outstanding technical support via phone, email, and chat channels.
Troubleshoot and resolve issues across ArcGIS Pro, ArcGIS Enterprise, ArcGIS Online, ArcGIS Desktop, and enterprise geodatabases.
Diagnose complex system, installation, configuration, and performance-related issues using Esri and related technologies.
Maintain accurate and comprehensive case documentation within the CRM system.
Contribute to the development of knowledge articles, technical documentation, and best practices for customers and internal teams.
Collaborate with product and development teams by identifying trends, reporting defects, and recommending product enhancements.
Thrive in a dynamic, customer-centric environment while supporting evolving business and customer needs.
Continuously expand technical expertise across the ArcGIS ecosystem and related technologies.