Enterprise Sales - Account Manager (Greentown, Ipoh)

CelcomDigi Bhd; Alor Setar; On-site; MYR 90,000 - 150,000; Full time

Job summary

CelcomDigi Bhd is seeking an Account Manager to manage a portfolio of segment-based accounts and drive new business growth in Malaysia. You will be the main link between customers and internal teams, ensuring delivery of business requirements through direct and indirect sales channels, on monthly and annual bases.

The role requires 3–5 years in enterprise sales or account management, with a proven track record in revenue growth, strong relationship skills, and the ability to develop strategic

Qualifications

• Bachelor’s degree or equivalent in business, marketing, telecoms, or related field.
• Proven track record in enterprise sales and account management.
• Experience growing revenue via direct and indirect channels.
• Strong ability to plan, forecast, and present to stakeholders.
• Excellent negotiation, presentation, and interpersonal skills.
• Familiarity with CRM systems and sales processes.
• Able to analyze data to identify opportunities and risks.
• Willingness to travel to meet clients and support growth.

Responsibilities

• Manage a portfolio of segment-based accounts and drive new business growth.
• Liaise with customers and internal teams to deliver requirements.
• Identify opportunities for revenue growth through direct and indirect channels.
• Develop and maintain Account Plans for existing and prospective customers.
• Create accurate sales forecasts and submit proposals and quotes.
• Provide feedback on network performance and service quality to stakeholders.
• Oversee end-to-end account management from acquisition to post-sales support.
• Compete effectively to win against rivals in the segment.

Skills

Enterprise sales

Account management

Business development

CRM systems

Sales forecasting

Negotiation

Presentation skills

Customer relationships

Education

Bachelor's degree in Business, Marketing, Telecommunications, or a related field

Tools

CRM software

Forecasting tools

Job description

Job Description

The Account Manager is responsible for managing a portfolio of segment-based accounts while driving the acquisition and growth of new business opportunities to meet sales revenue targets. This role serves as the key liaison between customers and cross-functional internal teams, ensuring that business requirements are effectively delivered through both direct and indirect sales channels, on a monthly and annual basis.

Responsibilities

• Manage a designated portfolio of segment-based accounts while driving new business acquisition and growth to achieve assigned sales targets and revenue goals.
• Act as the primary liaison between customers and internal cross-functional teams to ensure timely and effective delivery of customer business requirements.
• Identify, develop, and execute opportunities for revenue growth through both direct and indirect sales channels on a monthly and annual basis.
• Prepare, maintain, and regularly update Account Plans for both existing and prospective customers to support strategic account development.
• Develop accurate sales forecasts (weekly/monthly), and ensure timely submission of proposals, tenders, and quotations.
• Proactively gather and provide feedback on network performance, service quality, and customer issues to relevant stakeholders for continuous improvement.
• Oversee end-to-end account management, from business acquisition through to service delivery and post-sales support, ensuring customer satisfaction.
• Drive competitive positioning within the assigned segment by actively identifying opportunities and executing strategies to win against competitors.

Requirements

• Bachelor’s degree in Business, Marketing, Telecommunications, or a related field.
• Minimum 3–5 years in enterprise sales, account management, or business development, preferably in the telecommunications or technology industry.
• Proven track record in managing enterprise accounts, achieving sales targets, and driving revenue growth through both direct and indirect sales channels.
• Strong ability to develop and execute account plans, manage end-to-end customer engagements, and maintain long-term client relationships.
• Excellent interpersonal, negotiation, and presentation skills to effectively liaise with customers and internal stakeholders.
• Ability to analyze sales performance, market trends, and customer requirements to identify business opportunities and create actionable plans.
• Proactive in identifying customer issues, providing feedback, and collaborating with internal teams to resolve challenges.
• Strong business acumen and competitive spirit to win against competitors within the assigned segment.
• Familiarity with CRM systems, sales forecasting tools, and enterprise sales processes.
• Willingness to travel as required to meet with clients and support business development activities.

CelcomDigi is an equal opportunity employer, and committed to promote employment practices that are transparent, objective and fair.