Enterprise Cloud TAM - Trusted Advisor & Solution Architect

Amazon Web Services; Kuala Lumpur; On-site; MYR 120,000 - 210,000; Full time

Job summary

Amazon Web Services (AWS) is seeking a Technical Account Manager (TAM) to support and influence customers across industries, acting as the voice of the customer to AWS product teams. The TAM will build solutions, provide technical guidance, and ensure environments are operationally healthy while driving cost efficiency.

As a trusted advisor, you will partner with Solutions Architects, Professional Services, and Sales to understand business needs, manage incidents, and uplift customer

Qualifications

• 5+ years of technical engineering experience.
• Experience with operational parameters and troubleshooting across compute, storage, networking, databases, DevOps, big data, and security in distributed systems.

Responsibilities

• Build solutions and provide technical guidance to customers.
• Keep AWS environments healthy while reducing cost and complexity.
• Develop trusted relationships by understanding customer needs and challenges.
• Lead technical discussions on incidents, trade-offs, and risk management.
• Consult with partners from developers to C-suite executives.
• Collaborate with Solutions Architects, Business Developers, and Sales Account Managers.
• Proactively identify opportunities for customers to gain value from AWS.
• Provide post-sales consultative expertise and reviews of service disruptions.

Skills

Technical engineering experience

Operational troubleshooting

Education

Bachelor's degree

Job description

Amazon Web Services (AWS) is seeking a Technical Account Manager (TAM) to support and influence customers across industries, acting as the voice of the customer to AWS product teams. The TAM will build solutions, provide technical guidance, and ensure environments are operationally healthy while driving cost efficiency.

As a trusted advisor, you will partner with Solutions Architects, Professional Services, and Sales to understand business needs, manage incidents, and uplift customer