Enterprise Cloud Success & Technical Support Lead

Jobstreet Malaysia; Kuala Lumpur; On-site; MYR 60,000 - 120,000; Full time

Job summary

Jora Malaysia seeks a technical support professional to assist customers with cloud infrastructure solutions, including setup, management, and optimization, in collaboration with Huawei Cloud teams. The role involves proactive problem solving, maintaining security, and driving customer success.

The ideal candidate will have extensive cloud experience, strong networking knowledge, and willingness to travel. PMP/HCIX certificates are preferred; proficiency in Python, Shell, and PHP is a plus.

Qualifications

• Excellent communication with customers about service solutions and availability risks.
• Ability to quickly handle complaints and gain customer support and recognition.
• Experience driving cross-department complex project implementations is preferred.
• Strong sense of responsibility and customer-first mindset in daily service.
• Willingness to travel with a certain frequency.
• Extensive experience with cloud platforms including setup, management, and optimization of cloud infrastructure.
• Experience in cloud computing projects or at least 5 years customer service experience is preferred.
• Proven experience designing, implementing, and maintaining both cloud-based and on-premises infrastructure for high availability and scalability.
• Strong understanding of networking in cloud environments (VPCs, subnets, routing, load balancers, VPNs, firewalls).
• Experience implementing security best practices in network design, including secure connectivity between on-premises and cloud environments.

Responsibilities

• Provide technical support for customers, including technical communication and fault analysis.
• Collaborate with Huawei Cloud teams to offer enterprise-level support programs and derive best practices.
• Set up, manage, and optimize cloud infrastructure for customers.
• Monitor cloud infrastructure for performance, reliability, and security; implement monitoring, alerting, and logging.
• Conduct security assessments and audits of cloud environments.
• Troubleshoot cloud infrastructure issues and coordinate with development, operations, and security teams.

Skills

Communication skills

Customer handling

Cross-department project experience

Customer-first mindset

Pressure resistance

Education

PMP certificate

HCIX certificate

Tools

Huawei Cloud

Cloud monitoring tools

Networking tools (VPN, firewall)

Python

Shell

PHP

Job description

Jora Malaysia seeks a technical support professional to assist customers with cloud infrastructure solutions, including setup, management, and optimization, in collaboration with Huawei Cloud teams. The role involves proactive problem solving, maintaining security, and driving customer success.

The ideal candidate will have extensive cloud experience, strong networking knowledge, and willingness to travel. PMP/HCIX certificates are preferred; proficiency in Python, Shell, and PHP is a plus.