Enrollment & Customer Success Executive

MUMTAZ GENERATION INTERNATIONAL SDN. BHD.; Ayer Keroh; On-site; MYR 39,000 - 67,000; Full time

Benefits offered by this job

Enrollment incentives

Wellness benefits (sponsored holiday)

EPF & SOCSO

Job summary

Mumtaz Generation Preschool is seeking a driven individual to lead enrollment and parent relationship functions, blending sales, engagement, and operations. The role focuses on converting inquiries, conducting tours, and coordinating with partners to meet enrollment targets.

The candidate should have at least 2 years in sales or related fields, strong communication skills, and proficiency in Excel, Word, Canva, and AI tools to enhance productivity. Bahasa Malaysia and English fluency is required.

Qualifications

• Minimum 2 years experience in sales, education, customer success, or related roles.
• Confident communicator with firm tone and empathy.
• Strong usage of MS Excel, Word and Canva for documentation and invoicing.
• Able to use Generative AI tools like ChatGPT, Gemini and Canva to improve work effectiveness.

Responsibilities

• Develop sales plans to drive new student enrollment.
• Convert inquiries into enrollments and manage follow-ups.
• Lead enrollment and parent relationship functions with operations teams.
• Conduct school tours and parent consultations.
• Explain curriculum, safety procedures, and program structure confidently.
• Create social media content to generate new student leads and use tools to boost sales.

Skills

Sales experience

Communication

Organizational skills

Bilingual (Bahasa Malaysia & English)

Tools

Microsoft Excel

Microsoft Word

Canva

ChatGPT

Gemini

Job description

Mumtaz Generation Preschool is an education-focused brand committed to nurturing children through structured learning, strong values, and professional school operations. As we grow, we are looking for a driven and confident individual to lead our enrollment and parent relationship function.

This role combines sales, parent engagement, and operational coordination.

Role Overview

You will be responsible for:

Develop sales plan to get new student enrollment.

Converting customer inquiries into student enrollments

Collaborate with industry partners and government to meet the enrollment goal.

Conducting school tours and consultation sessions with parents

Explaining curriculum, safety procedures, and program structure confidently

Managing follow-ups and enrollment tracking

Handling parent concerns professionally and firmly

Acting as the key liaison between parents and school operations

Creating social media content to generate new student leads

Use relevant social media tools to improve sales

This is a revenue-impacting role with direct contribution to school growth.

What We're Looking For

Minimum 2 years experience in sales, education, customer success, or related roles

Minimum 1 year experience in executing sales activities to achieve company target

Confident communicator who can speak with firm tone and empathy

Strong usage skillset in Microsoft Excell, Word and Canva

Strong usage skillset in creating customer invoice

Able to use Generative AI tools such as Chatgpt, Gemini and Canva to improve work effectiveness.

Able to handle difficult conversations calmly

Strong organizational and follow-up skills

Professional look, and presentable face.

Comfortable with targets and performance KPIs

Fluent in Bahasa Malaysia and English

Experience in preschool, tuition center, or service-based industry is an advantage.

Performance Expectations

Monthly enrollment targets

Conversion rate improvement

Parent satisfaction and retention support

Timely complaint resolution

Salary & Benefits

Competitive basic salary

Enrollment performance incentives

Wellness benefit such as sponsored holiday vacation

EPF & SOCSO

Career growth opportunities within the education sector

Why Join Us?

Be part of a growing education brand

Direct impact on business growth

Structured leadership and clear role authority

Opportunity to grow into senior management

With the challenges that arise in current society, it is very important that every child, is equipped with the right knowledge and grow with the right behaviour.

Leadership values combined with academic and technology-excellence modules are skills developed and nurtured in Mumtaz Generation International. Working at Mumtaz Generation provides a lively, aspiring and future-mind-forward journey. The contribution and possibilities are endless.

With the challenges that arise in current society, it is very important that every child, is equipped with the right knowledge and grow with the right behaviour.

Leadership values combined with academic and technology-excellence modules are skills developed and nurtured in Mumtaz Generation International. Working at Mumtaz Generation provides a lively, aspiring and future-mind-forward journey. The contribution and possibilities are endless.