Engineering Claims Specialist

Crawco; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Training and development

Inclusive culture

Global client exposure

Job summary

Crawford in Kuala Lumpur is seeking an Adjuster (Engineering) to grow their claims-handling career with a global leader. You will investigate complex loss events, assess causation and damages, and provide client reports within agreed timelines.

Your responsibilities include advancing claims management, coordinating with insurers and third parties, and upholding Crawford’s ethics while delivering professional guidance.

Qualifications

• Bachelor’s degree in engineering, accountancy, finance, or other relevant discipline, and/or Professional Insurance Qualification would be an added advantage
• 1–2 years of relevant work experience
• Fresh graduates with a strong academic background are welcome to apply.

Responsibilities

• Investigate reported loss events, establish relevant facts, and assess causation and damages
• Provide clear and timely advice on potential policy coverage issues
• Manage reinstatement or rehabilitation assessments where applicable
• Draft comprehensive and accurate client reports within agreed timelines
• Regularly update and maintain the claims management system to ensure accurate and current information
• Negotiate and resolve claims within established authority levels, SLAs, and KPIs
• Act as a primary point of contact for insurer clients, intermediaries, policyholders, and third parties
• Respond promptly and professionally to queries, delivering clear and helpful guidance
• Coordinate and manage external experts, service providers, and contractors to ensure quality and timely delivery
• Uphold Crawford’s ethics, values, and commitment to integrity in all actions
• Promote insurer clients’ brands with professionalism

Education

Bachelor’s degree in engineering, accountancy, finance, or other relevant discipline

Job description

Crawford in Kuala Lumpur is seeking an Adjuster (Engineering) to grow their claims-handling career with a global leader. You will investigate complex loss events, assess causation and damages, and provide client reports within agreed timelines.

Your responsibilities include advancing claims management, coordinating with insurers and third parties, and upholding Crawford’s ethics while delivering professional guidance.