Adjuster

Crawford & Company Adjusters (Malaysia) Sdn Bhd; Kuala Lumpur; Vor Ort; MYR 60.000 - 90.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Professional development

Global exposure

Inclusive team culture

Zusammenfassung

Crawford & Company Adjusters (Malaysia) Sdn Bhd is seeking an Engineering Adjuster in Kuala Lumpur to investigate complex loss events and assess damages. You will work closely with insurer clients and stakeholders, handling diverse cases with a focus on accuracy, professionalism, and timely reporting.

The role emphasizes understanding policy coverage, coordinating external experts, and maintaining high ethical standards while contributing to the growth of our claims team in Malaysia.

Qualifikationen

• Bachelor’s degree in engineering, accounting, finance or related discipline; Professional Insurance Qualification would be an added advantage.
• 1–2 years of relevant work experience.

Aufgaben

• Investigate loss events, establish facts, assess causation and damages.
• Draft clear client reports within agreed timelines.
• Manage claims within authority levels, SLAs, and KPIs; update claims system.
• Act as primary contact for insurer clients, intermediaries and claimants; respond to queries.
• Coordinate external experts and service providers to ensure timely delivery.
• Uphold ethics and integrity; promote insurer clients’ brands with professionalism.

Kenntnisse

Investigative skills

Judgment

Client communication

Ausbildung

Bachelor’s degree in engineering, accountancy, finance, or relevant discipline

Jobbeschreibung

Job Description

Are you looking to grow your adjusting career with a global leader?

At Crawford, a global leader in claims management with 80+ years of expertise across 70 countries, we do more than manage claims. We help restore lives, businesses, and communities.

We’re looking for an Adjuster (Engineering) to join our Kuala Lumpur team. If you enjoy investigating complex loss events, exercising sound judgment, and working closely with clients and stakeholders, this role is for you. You’ll manage diverse caseloads, work on meaningful cases, and grow within a team that values ownership, learning, and collaboration.

What You’ll Do

Claims Investigation & Assessment

• Promptly investigate reported loss events, establish relevant facts, and assess causation and damages
• Provide clear and timely advice on potential policy coverage issues
• Manage reinstatement or rehabilitation assessments where applicable

Client Reporting

• Draft comprehensive and accurate client reports within agreed timelines

Claims Management

• Regularly update and maintain the claims management system to ensure accurate and current information
• Negotiate and resolve claims within established authority levels, SLAs, and KPIs

Stakeholder Communication

• Act as a primary point of contact for insurer clients, intermediaries, policyholders, and third parties
• Respond promptly and professionally to queries, delivering clear and helpful guidance

External Resource Management

• Coordinate and manage external experts, service providers, and contractors to ensure quality and timely delivery

Standards & Ethics

• Uphold Crawford’s ethics, values, and commitment to integrity in all actions
• Promote insurer clients’ brands with professionalism

What You Bring

• Bachelor’s degree in engineering, accountancy, finance, or other relevant discipline, and/or Professional Insurance Qualification would be an added advantage
• 1–2 years of relevant work experience

Fresh graduates with a strong academic background are welcome to apply.

Why Crawford?

We believe in people taking care of people. At Crawford, your work directly helps clients and policyholders recover from some of their most difficult moments and your growth is taken seriously.

We live by RESTORE — a values system that shapes how we work, lead, and grow together. It’s not just a framework; it’s how Crawford people show up every day.

• Respect integrity and ethical behaviour
• Empowerment through ownership and career growth
• Sustainability in our communities
• Training and continuous learning
• One Crawford, working as one global team
• Recognition for work well done
• Entrepreneurial spirit to innovate and improve

We offer:

• Competitive salary and benefits
• Real growth opportunities within a global organization
• Ongoing technical and professional development
• An inclusive, collaborative, and supportive team culture
• Exposure to a professional environment supporting global clients