Adjuster

Crawford & Company; Kuala Lumpur; On-site; MYR 42,000 - 70,000; Full time

Benefits offered by this job

Competitive salary & benefits

Growth opportunities

Technical and professional development

Inclusive, collaborative team culture

Exposure to global clients

Job summary

Crawford & Company seeks an Engineering Adjuster in Kuala Lumpur to investigate complex loss events, assess damages, and advise on coverage issues. You will manage diverse caseloads, generate client reports, and coordinate with external experts to deliver timely resolutions.

The role values ownership, learning, and collaboration, with opportunities for growth within a global claims-management leader. Fresh graduates are welcome to apply.

Qualifications

• Bachelor’s degree in engineering and/or Professional Insurance Qualification would be an added advantage
• 1–2 years of relevant work experience
• Fresh graduates with a strong academic background are welcome to apply.

Responsibilities

• Investigate reported loss events, establish facts, and assess causation and damages
• Provide advice on potential policy coverage issues
• Manage reinstatement or rehabilitation assessments where applicable
• Draft comprehensive client reports within agreed timelines
• Update and maintain the claims management system; negotiate and resolve claims within authority, SLAs and KPIs
• Serve as a primary contact for insurer clients, intermediaries and policyholders, delivering prompt guidance
• Coordinate external experts, service providers, and contractors to ensure quality delivery
• Uphold Crawford’s ethics and promote clients’ brands with professionalism

Education

Bachelor’s degree in engineering

Professional Insurance Qualification

Job description

Are you looking to grow your adjusting career with a global leader? At Crawford, a global leader in claims management with 80+ years of expertise across 70 countries, we do more than manage claims. We help restore lives, businesses, and communities. We’re looking for an Adjuster (Engineering) to join our Kuala Lumpur team. If you enjoy investigating complex loss events, exercising sound judgment, and working closely with clients and stakeholders, this role is for you. You’ll manage diverse caseloads, work on meaningful cases, and grow within a team that values ownership, learning, and collaboration.

What You’ll Do

Claims Investigation & Assessment

• Promptly investigate reported loss events, establish relevant facts, and assess causation and damages
• Provide clear and timely advice on potential policy coverage issues
• Manage reinstatement or rehabilitation assessments where applicable

Client Reporting

• Draft comprehensive and accurate client reports within agreed timelines

Claims Management

• Regularly update and maintain the claims management system to ensure accurate and current information
• Negotiate and resolve claims within established authority levels, SLAs, and KPIs

Stakeholder Communication

• Act as a primary point of contact for insurer clients, intermediaries, policyholders, and third parties
• Respond promptly and professionally to queries, delivering clear and helpful guidance

External Resource Management

• Coordinate and manage external experts, service providers, and contractors to ensure quality and timely delivery

Standards & Ethics

• Uphold Crawford’s ethics, values, and commitment to integrity in all actions
• Promote insurer clients’ brands with professionalism

What You Bring

• Bachelor’s degree in engineering, accountancy, finance, or other relevant discipline, and/or Professional Insurance Qualification would be an added advantage
• 1–2 years of relevant work experience

Fresh graduates with a strong academic background are welcome to apply.

Why Crawford?

We believe in people taking care of people. At Crawford, your work directly helps clients and policyholders recover from some of their most difficult moments and your growth is taken seriously.

RESTORE — a values system that shapes how we work, lead, and grow together. It’s not just a framework; it’s how Crawford people show up every day.

• Respect integrity and ethical behaviour
• Empowerment through ownership and career growth
• Sustainability in our communities
• Training and continuous learning
• One Crawford, working as one global team
• Recognition for work well done
• Entrepreneurial spirit to innovate and improve

What We offer:

• Competitive salary and benefits
• Real growth opportunities within a global organization
• Ongoing technical and professional development
• An inclusive, collaborative, and supportive team culture
• Exposure to a professional environment supporting global clients