Engineer Information Technology

Infineon Technologies; Malacca City; On-site; MYR 33,480 - 55,800; Full time

Job summary

A global leader in semiconductor solutions is looking for a candidate to handle IT incidents and service requests. Proficiency in English and Bahasa Melayu is compulsory, and proficiency in Mandarin is required. Strong communication skills and a customer-focused attitude are essential. This role involves managing contacts via calls, chats, and tickets, as well as being responsible for content used in support tooling.

Qualifications

• Good proficiency in English and Bahasa Melayu is compulsory.
• Proficiency in Mandarin is required; German is an advantage.
• Strong communication and interpersonal skills are essential.
• Able to work independently with minimal supervision.
• Customer-focused and possesses theoretical/practical IT knowledge.
• Understanding of IT Infrastructure and standard applications.

Responsibilities

• Handle IT incidents and Service Requests from Infineon users.
• Manage contacts through calls, chats, and web tickets.
• Be responsible for IT Information news content.
• Accountable for support tooling content.
• Participate in improvement initiatives with 2nd level IT.
• Perform additional tasks as advised by management.

Skills

Good proficiency in English

Good proficiency in Bahasa Melayu

Proficiency in Mandarin

Strong communication skills

Strong interpersonal skills

Ability to work independently

Customer-focused

Knowledge in IT

Understanding of IT Infrastructure

Knowledge of Microsoft solutions

Job description

Overview

Handle IT incidents and Service Request raised by Infineon users worldwide.

Job Description

In your new role you will:

• Handle IT incidents and Service Request raised by Infineon users worldwide.
• Handle contacts via 3 end-user channels: Calls, chats and web tickets.
• Be responsible for the content and releasing of IT Information news.
• Be accountable for all content used in support tooling (E.g. Knowledge database, self-service portal etc.)
• Participate and drive continuous improvement initiatives and collaborations with 2nd level IT.
• Perform any additional tasks, topics, project as and when advised by Service Desk Management.

Your Profile

You are best equipped for this task if you have:

• Good proficiency in English and Bahasa Melayu as it is compulsory.
• Proficiency in Mandarin as it is compulsory if required, German language is an added advantage.
• Strong communication and interpersonal skills as it is required to run shift; which includes public & national holidays and weekends.
• Able to work independently with minimal supervision, willing to learn and work hard.
• Ability of becoming a team player and is customer-focused.
• Possesses theoretical and practical knowledge/ experience in IT.
• Solid understanding of concepts and processes of IT Infrastructure as well as broad knowledge in standard applications (E.g. Microsoft solutions are preferred.)

About Infineon

#WeAreIn for driving decarbonization and digitalization. As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.

Are you in?

We are on a journey to create the best Infineon for everyone. This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills. Learn more about our various contact channels.

Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process.