Engineer, Customer Service

Johnson Controls; Shah Alam; On-site; MYR 45,000 - 73,000; Full time

Job summary

Johnson Controls is seeking a customer-focused individual to join our sales support team in Malaysia. The role involves handling customer inquiries, coordinating with clients to secure projects, and ensuring accurate delivery. You will interact with multiple departments to maintain timelines and service quality.

Fresh graduates are welcome. Bahasa Malaysia and English proficiency are required, with Mandarin knowledge considered an advantage.

Qualifications

• Bachelor's degree in engineering is required.
• Proficient in Bahasa Malaysia and English; Mandarin is an advantage.
• Fresh graduates will be considered.

Responsibilities

• To achieve forecast sales target, profit margin and on-time delivery.
• To gain feedback regularly from customers and maintain good relationship.
• To handle customers' inquiry effectively in a timely manner.
• To work closely with customers to win projects.
• To feedback to other departments on customers' comments for improvement.
• To ensure effective communication with other departments for on-time delivery of finished goods.
• To perform sales order entry to SAP/ERP system, printing DO and Invoice.
• To prepare delivery plan.
• To organize and provide excellent service during customers' visits to the factory.

Skills

Bahasa Malaysia

English

Mandarin (advantage)

Education

Bachelor's degree in engineering

Job description

Who we are:

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.

What you will do:

• To achieve forecast sales target, profit margin and on time delivery.
• To gain feedback regularly from customers and maintain good relationship.

How you will do it:

• To handle customers' inquiry effectively in a timely manner.
• To work closely with customers to win projects.
• To feedback to other departments on customers' comments for improvement.
• To ensure effective communication with other departments (including Production and Material Control Department) for on time and accurate delivery of finished goods to customer.
• To perform sales order entering to SAP / ERP system , printing D/O and Invoice.
• To prepare delivery plan.
• Safe keep all sale order files according the duration of SOPP requirement
• To organize and offer excellent service during customers' visit to the factory (arrange logistics, factory tour, presentation material etc.).
• To manage customer orders effectively to ensure success in meeting customer expectations.
• To provide effective and excellence customer support.
• To uphold safety values, perform work activities in a safe manner and adhere to the responsibilities outlined in "Our Safety Commitment" statement.
• Any other roles & responsibilities assigned by the superior.

What we look for:

• Bachelor's degree in engineering.
• Good written and spoken Bahasa Malaysia and English, knowledge in Mandarin is an advantage.
• Fresh graduates will be considered.