End-to-End Logistics Customer Service Agent

Maersk; Petaling Jaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

Maersk is seeking a Customer Service Agent to provide consistent, high-quality service for 4PL customers by coordinating with 3PLs and internal teams to ensure end-to-end shipments meet timelines and quality standards.

You will monitor shipments, manage documentation, track KPIs, and own customer issues to deliver excellent service while building strong partnerships with customers and external partners.

Job description

Maersk is seeking a Customer Service Agent to provide consistent, high-quality service for 4PL customers by coordinating with 3PLs and internal teams to ensure end-to-end shipments meet timelines and quality standards.

You will monitor shipments, manage documentation, track KPIs, and own customer issues to deliver excellent service while building strong partnerships with customers and external partners.