End-to-End Shipment Coordinator & Client Success

Maersk; Kampung Malaysia Tambahan; On-site; MYR 40,000 - 60,000; Full time

Job summary

Maersk is seeking a Customer Service Agent to provide consistent, high-quality service for 4PL customers by coordinating with 3PL providers and internal teams to ensure on-time shipment delivery and accurate documentation.

You will monitor shipments end-to-end, manage customer expectations, and drive service delivery excellence, aiming for high customer satisfaction and adherence to SOPs.

Responsibilities

• Ensure all activities are conducted in compliance with customer SOP.
• Work closely with customers, 3PL, and internal stakeholders to ensure smooth execution of the end-to-end shipments.
• Take ownership of the customer issues and solve them urgently and responsibly.
• Build strong relationships with customers and gain an understanding of their business, service needs, drivers, and desires.
• Manage/improve day-to-day process interaction with customers by leveraging detailed customer knowledge.
• Coordinating shipment operations with stakeholders in time to make the shipment depart/arrive according to the customer's expectation.
• Be fully responsible for customer satisfaction.
• Look for improvements in ways of working and drive for service delivery excellence.

Job description

Maersk is seeking a Customer Service Agent to provide consistent, high-quality service for 4PL customers by coordinating with 3PL providers and internal teams to ensure on-time shipment delivery and accurate documentation.

You will monitor shipments end-to-end, manage customer expectations, and drive service delivery excellence, aiming for high customer satisfaction and adherence to SOPs.