Global 4PL CX & Shipment Specialist

APM Terminals Gothenburg; Petaling Jaya; On-site; MYR 39,000 - 69,000; Full time

Job summary

Maersk in Malaysia seeks a customer-experience focused professional to own end-to-end shipment processes in export logistics. You will be the primary contact for customers, coordinating with internal and external stakeholders to ensure timely and compliant service.

Requirements include 1–2 years in export logistics, strong written and spoken English, and the ability to work under pressure. You will review SOPs, drive improvements, and support service growth across the logistics lifecycle.

Qualifications

• 1–2 years of experience in export logistics, including shipping documentation, customs compliance, and end-to-end shipment management.
• Strong English communication skills, both written and verbal.
• Results-oriented with the ability to meet deadlines and deliver quality outcomes.
• Proactive, positive, and persistent in resolving issues and driving improvements.
• Well-organized, responsible, and detail-oriented, with the ability to manage multiple priorities.
• Able to work effectively under pressure while maintaining accuracy and service quality.
• Strong team player with good stakeholder management and collaboration skills.

Responsibilities

• Deliver a best-in-class customer experience by providing timely, professional, and solution-oriented support.
• Manage and coordinate end-to-end shipment execution, ensuring operational excellence and customer satisfaction.
• Respond to customer enquiries promptly and accurately, maintaining clear and proactive communication throughout the shipment lifecycle.
• Take ownership of customer issues, driving swift resolution and effective exception management.
• Build and maintain strong customer relationships by understanding their business needs and service expectations.
• Proactively inform customers of shipment updates, delays, or changes, ensuring transparency and trust.
• Review and maintain SOPs and IOPs to ensure process compliance and continuous improvement.
• Identify opportunities to improve service delivery, operational efficiency, and customer experience.
• Maintain high standards of data quality and accuracy across all operational activities.
• Achieve agreed service and operational KPIs.
• Identify and support upselling opportunities to drive additional customer value and business growth.

Skills

Export logistics

Customer service

English communication

Documentation handling

Stakeholder management

Job description

Maersk in Malaysia seeks a customer-experience focused professional to own end-to-end shipment processes in export logistics. You will be the primary contact for customers, coordinating with internal and external stakeholders to ensure timely and compliant service.

Requirements include 1–2 years in export logistics, strong written and spoken English, and the ability to work under pressure. You will review SOPs, drive improvements, and support service growth across the logistics lifecycle.