End-to-End Customer Service Coordinator

Private Advertiser; Kuala Lumpur; On-site; MYR 24,000 - 42,000; Full time

Job summary

Private Advertiser in Kuala Lumpur is seeking a Customer Service Executive to manage service requests from receipt to closure. You will handle calls and emails, log cases, coordinate contractor or internal team responses, and ensure high-quality customer experiences in line with service standards.

Shift patterns apply and the role emphasizes accurate data capture, strong communication, and adherence to workflows.

Qualifications

• Strong verbal and written communication skills.
• Customer-oriented mindset with good problem-solving ability.
• Ability to manage multiple cases and prioritise tasks effectively.

Responsibilities

• End-to-End Call & Case Management: handle calls and emails, log cases, and ensure timely closure.
• Assessment & Dispatch Coordination: gather details, deploy contractors or teams per procedures.
• Service Quality & Customer Experience: maintain KPIs, communicate status, and escalate as needed.
• Monitoring & Follow-Up: track cases, follow up on delays, confirm service completion.

Skills

Verbal communication

Written communication

Customer focus

Multitasking

Problem solving

Tools

CRM systems

Job description

Private Advertiser in Kuala Lumpur is seeking a Customer Service Executive to manage service requests from receipt to closure. You will handle calls and emails, log cases, coordinate contractor or internal team responses, and ensure high-quality customer experiences in line with service standards.

Shift patterns apply and the role emphasizes accurate data capture, strong communication, and adherence to workflows.