Employee Services Manager

Pivot Search; Rawang; On-site; MYR 90,000 - 130,000; Full time

Job summary

Pivot Search is recruiting an Employee Services Manager in Selangor to lead and optimize workplace services including canteen, housekeeping, reception, and staff engagement. You will oversee vendors, manage a budget, and drive service standards across offices and shared facilities.

The role requires strong leadership, bilingual English/Chinese communication, and a track record in employee services or hospitality operations.

Qualifications

• Minimum 5–8 years of relevant experience in employee services, employee engagement, workplace services, hospitality, administration, HR operations, or a similar function.
• 2–3 years in a supervisory or managerial capacity.
• Strong experience in managing employee services such as canteen operations, housekeeping, reception/front office services, employee welfare, engagement activities, and workplace support services.
• Proven vendor and contractor management experience, including service monitoring, performance evaluation, contract coordination, and issue resolution.
• Proficient in both Chinese and English for professional, operational, and stakeholder-related matters.
• Strong service mindset with focus on employee experience, responsiveness, professionalism, and continuous improvement.
• Proficient in Microsoft Office applications and preparing reports, budgets, and performance summaries.
• Meticulous, detail-oriented, and able to work under pressure while managing multiple priorities.

Responsibilities

• Lead and oversee housekeeping, pest control, landscaping, and grounds maintenance across the site.
• Establish and monitor operational KPIs and service standards for housekeeping, pest control, and related facilities services.
• Oversee housekeeping services covering offices, restrooms, common areas, workshops, canteens, and other shared employee facilities.
• Oversee the overall operation and service quality of the company canteen and food service vendors.
• Manage the reception and front-of-house service to provide a professional and welcoming experience.
• Plan, organize, and coordinate employee engagement activities to promote connection and wellbeing.
• Establish channels to collect employee feedback on canteen, housekeeping, reception, and other services.
• Manage service vendors supporting housekeeping, canteen, reception, events, and other employee services.
• Develop and manage the annual budget for employee services.

Skills

Leadership

Vendor management

Budgeting

Employee engagement

Bilingual (English & Chinese)

People management

Reporting

Education

Bachelor's Degree or Diploma in HR/Business/Hospitality/Management

Tools

MS Office

Job description

Lead workplace services, facilities hygiene, canteen, reception, employee welfare and engagement, vendors and service improvements. Reporting to: GM.

Key responsibilities

Lead and oversee the overall housekeeping, pest control, landscaping, and grounds maintenance functions across the site.

Establish and monitor operational KPIs and service standards for housekeeping, pest control, and related facilities services.

Oversee housekeeping services covering offices, restrooms, common areas, workshops, canteens, and other shared employee facilities.

Oversee the overall operation and service quality of the company canteen and food service vendors.

Manage the reception and front-of-house service to ensure a professional and welcoming experience for employees, visitors, customers, business partners, and VIP guests.

Plan, organize, and coordinate employee engagement activities to promote employee connection, wellbeing, teamwork, and company culture.

Establish effective channels to collect employee feedback on canteen, housekeeping, reception, workplace services, employee activities, and other employee service matters.

Manage and oversee service vendors supporting housekeeping, canteen, reception, events, and other employee services.

Develop and manage the annual budget for employee services, including canteen, housekeeping, employee activities, events, welfare programmes, and related services.

Lead, supervise, and develop the Employee Services team to ensure effective and consistent service delivery.

About you

Bachelor's Degree or Diploma in Human Resources, Business Administration, Hospitality Management, Management, or a related field.

Minimum 5–8 years of relevant experience in employee services, employee engagement, workplace services, hospitality, administration, HR operations, or a similar function, with at least 2–3 years in a supervisory or managerial capacity.

Strong experience in managing employee services such as canteen operations, housekeeping, reception/front office services, employee welfare, engagement activities, and workplace support services.

Proven experience in planning and organizing employee engagement activities, festive celebrations, sports activities, team-building programmes, and company events.

Strong vendor and contractor management experience, including service monitoring, performance evaluation, contract coordination, and issue resolution.

Proficient in both Chinese and English, with the ability to communicate effectively in both languages for professional, operational, and stakeholder-related matters.

Strong service mindset with a focus on employee experience, responsiveness, professionalism, and continuous improvement.

Strong leadership and people management skills with the ability to coach team members and drive service standards.

Proficient in Microsoft Office applications and comfortable with preparing reports, presentations, budgets, and performance summaries.

Meticulous, detail-oriented, and able to work under pressure while managing multiple priorities and meeting deadlines.

About us

Our client, a growing Li-Battery manufacturing company based in Selangor. The company identity will be shared at the appropriate stage of the search.

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Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• How many years' experience do you have as an Employee Services Manager?
• Which of the following types of qualifications do you have?