Employee Lifecycle Management Specialist ( Fixed Term Contract 2 years)

F. Hoffmann-La Roche AG; Petaling Jaya; On-site; MYR 36,000 - 60,000; Full time

Job summary

A Roche, líder global em saúde, está buscando um Especialista Júnior de ELM para apoiar o ciclo de vida de RH em nível regional (APAC). O papel envolve atividades administrativas de dados, suporte a processos de RH e melhoria contínua do serviço, trabalhando com equipes globais para garantir conformidade e excelência no atendimento.

Você fará parte de uma equipe dedicada, com foco em serviços de RH e soluções, apoiando parceiros de negócios com um alto padrão de integridade, comunicação e

Qualifications

• Diploma universitário, preferencialmente em RH.
• 0–1 ano de experiência relacionada em RH ou ambientes de atendimento/serviço.

Responsibilities

• Executar atividades administrativas e de manutenção de dados em sistemas de RH, apoiando processos como recrutamento, integração e movimentação de colaboradores.
• Fornecer atendimento ao cliente e suporte aos parceiros de HR em questões relacionadas a HRIS.
• Colaborar com o Global HR Centers of Excellence na manutenção de sistemas e documentação.
• Contribuir para melhorias contínuas no serviço e manter conformidade com políticas de privacidade de dados.

Skills

Customer focus

Comunicação

Multicultural collaboration

Problem solving

Growth mindset

Education

Universidade grau

Tools

Google Suite

Workday HR Processes

Job description

## Employee Lifecycle Management Specialist ( Fixed Term Contract 2 years)Candidatar-se: Petaling Jaya: Tempo integral: Publicado hoje: 202609-124473Na Roche, você pode-se apresentar como você mesmo, abraçado pelas qualidades únicas que traz. Nossa cultura incentiva a expressão pessoal, o diálogo aberto e as conexões genuínas, onde você é valorizado e respeitado por quem você é, e permitindo que você prospere tanto pessoal como profissionalmente. É assim que pretendemos prevenir, deter e curar doenças e garantir que todos tenham acesso aos cuidados de saúde hoje e nas gerações futuras. Junte-se à Roche, onde cada voz é importante.### A posiçãoAt Roche, we named our HR lifecycle support team “ELM”, which stands for Employee Lifecycle Management.The ELM team provides customer service and advisory support to HR and business partners on global HR systems and processes and ensuring end-to-end process completion in line with customer focused principles to ensure the Roche People Practices work for the business.As an ELM Junior Specialist, you are responsible for executing HR system data maintenance and administrative activities in a timely and accurate manner in support of HR business processes (in the area of recruiting, onboarding, employee movement/changes, terminations, compensation, performance, etc.).You are also contributing to the continuous improvement of the HR Support Solutions delivery through analysis of the interactions and collaboration with other HR functions within and outside of HR Support Solutions.You need an understanding across global HR processes and tools, as well as local and global downstream impacts on payroll, time, benefits, finance, procurement, IT, etc. This is coupled with strong customer focus, communication skills and solution orientation. **You wil be:** * **Service Delivery** + Execute system data maintenance and administrative activities in support of HR business processes (e.g. Attract To Onboard, Redeploy To Retire, Assess To Reward) + Provide customer service on HR related activities, such as inquiry resolution, request management, and troubleshooting. + Supports Global HR Centers of Excellence in system maintenance activities. + Advise HR and business partners on global HR systems and processes, and support the embedding of the new ways of working. Actively participate in the development and implementation of continuous improvement initiatives. + Provide guidance and advisory to first level support teams. + Be up to date on processes, own the knowledge development on processes, and contribute to the update of relevant documentations (SWIs, SOP, GWIs). + Display high integrity on the job and comply with the Roche guidelines, including data privacy rules and regulations. Ensure consistent and reliable service delivery for customers serviced. Implement processes and initiatives to ensure continuous improvement as well as service enhancement. + Align service delivery and quality with overarching objectives of the global HR Support Solutions organization. Manage service quality expectations and address customer concerns + Ensure end to end ownership of resolution. Ensure operations according to defined KPIs and SLAs. Ensure regulatory compliance in line with the countries, customers, and regulations. Develop and manage key stakeholder relationships and communications to partner in a proactive and customer outcomes focused way. * **Service Delivery** + Build relationships with HR colleagues within the HR Support Solutions organization as well as with customers to ensure ongoing service delivery effectiveness. + Collaborate with peers within region and globally to ensure the HR Support Solutions network provides consistent and effective services to our customers. + Achieve our HR Support Solutions vision by driving global consistency through collaboration. * **Outputs & Deliverables** + Continuous contribution to the improvement of the performance of the Shared Service Centre + Reaching high customer satisfaction through consistent, high quality delivery and application of customer care principles (measured by defined stakeholder feedback) + Provide feedback, coaching and advice for contacts in both HR and the business (measured by defined stakeholder feedback) **Who you are** In this role you will be working within a team of Specialists focusing on supporting Roche APAC countries.* **You bring the following skills and competencies:** + HR knowledge is preferred + Ability to work independently in a fast-paced environment and to handle multiple, competing priorities. + Ability to thrive in an ambiguous and multicultural environment working across borders. + Ability to navigate complex HR data structure + Ability to work in a fast-paced and changing environment* **Core capabilities include:** + Living customer centricity through your day-to-day interactions (incl. needs anticipation, cultural awareness, managing one’s response) + Demonstrating end-to-end accountability (incl. big picture and impact understanding, engaging others to ensure a successful outcome) + Demonstrating problem-solving (incl. active listening, critical thinking, process improvements) + Having a growth mindset (incl. taking risks and experimenting, seeking new learning opportunities, asking and giving feedback) * **Further requirements** + We are seeking an individual with a degree and 0-1 year of related experience in an HR area and/or working experience in a team and service delivery or customer care environment. + Experienced and efficient handling of standard IT-applications, preferably Google suite + Knowledge of Workday HR Processes is preferred + You bring the following qualifications: University degree, HR preferred + Strong communication skills in english (written and spoken) are essential. Additional language skills are a plus.