Employee Lifecycle Management Specialist ( Fixed Term Contract 2 years)

Roche Holding AG; Petaling Jaya; On-site; MYR 67,000 - 112,000; Full time

Job summary

Roche Holding AG recherche un(e) Junior Specialist ELM pour assurer la maintenance des données HR et des activités administratives liées aux processus RH, en soutenant les opérations de recrutement, onboarding et mobilité des employés.

Vous contribuerez à l’amélioration continue du delivery des solutions RH et collaborerez avec les équipes RH globales et locales, tout en respectant les règles de confidentialité et les KPI/SLA établis.

Qualifications

• Diplôme universitaire requis; expérience 0–1 an dans le domaine RH souhaitée.
• Capacité à travailler de manière autonome dans un environnement rapide et multi‑priorités.
• Bonnes compétences en communication en anglais, à l’écrit et à l’oral.
• Connaissance des processus RH globaux et impact sur paie, IT, finances, achats.
• Maîtrise des outils informatiques courants (par ex. Google Suite).

Responsibilities

• Exécuter la maintenance des données système et les activités administratives liées aux processus RH.
• Fournir un service client sur les activités RH et résoudre les demandes.
• Soutenir les Centres d’Excellence RH globaux dans les activités de maintenance système.
• Contribuer à l’intégration des nouvelles façons de travailler et à l’amélioration continue des services.

Skills

HR knowledge

Independant work

Multicultural teamwork

HR data structure navigation

Fast-paced environment

English communication

Education

University degree

Tools

Google Suite

Workday HR Processes

Job description

Chez Roche, vous pouvez être vous-même et être apprécié pour les qualités uniques que vous apportez. Notre culture encourage l'expression personnelle, le dialogue ouvert et les connexions authentiques, où vous êtes valorisé, accepté et respecté pour ce que vous êtes, vous permettant de prospérer tant personnellement que professionnellement. Voici comment nous visons à prévenir, arrêter et guérir les maladies et à garantir à chacun l'accès aux soins de santé aujourd'hui et pour les générations à venir. Rejoignez Roche, où chaque voix compte.

La position

At Roche, we named our HR lifecycle support team “ELM”, which stands for Employee Lifecycle Management.

The ELM team provides customer service and advisory support to HR and business partners on global HR systems and processes and ensuring end-to-end process completion in line with customer focused principles to ensure the Roche People Practices work for the business.

As an ELM Junior Specialist, you are responsible for executing HR system data maintenance and administrative activities in a timely and accurate manner in support of HR business processes (in the area of recruiting, onboarding, employee movement/changes, terminations, compensation, performance, etc.).

You are also contributing to the continuous improvement of the HR Support Solutions delivery through analysis of the interactions and collaboration with other HR functions within and outside of HR Support Solutions.

You need an understanding across global HR processes and tools, as well as local and global downstream impacts on payroll, time, benefits, finance, procurement, IT, etc. This is coupled with strong customer focus, communication skills and solution orientation.

You wil be:

• Service Delivery
  • Execute system data maintenance and administrative activities in support of HR business processes (e.g. Attract To Onboard, Redeploy To Retire, Assess To Reward)
  • Provide customer service on HR related activities, such as inquiry resolution, request management, and troubleshooting.
  • Supports Global HR Centers of Excellence in system maintenance activities.
  • Advise HR and business partners on global HR systems and processes, and support the embedding of the new ways of working. Actively participate in the development and implementation of continuous improvement initiatives.
  • Provide guidance and advisory to first level support teams.
  • Be up to date on processes, own the knowledge development on processes, and contribute to the update of relevant documentations (SWIs, SOP, GWIs).
  • Display high integrity on the job and comply with the Roche guidelines, including data privacy rules and regulations. Ensure consistent and reliable service delivery for customers serviced. Implement processes and initiatives to ensure continuous improvement as well as service enhancement.
  • Align service delivery and quality with overarching objectives of the global HR Support Solutions organization. Manage service quality expectations and address customer concerns
  • Ensure end to end ownership of resolution. Ensure operations according to defined KPIs and SLAs. Ensure regulatory compliance in line with the countries, customers, and regulations. Develop and manage key stakeholder relationships and communications to partner in a proactive and customer outcomes focused way.

• Service Delivery
  • Build relationships with HR colleagues within the HR Support Solutions organization as well as with customers to ensure ongoing service delivery effectiveness.
  • Collaborate with peers within region and globally to ensure the HR Support Solutions network provides consistent and effective services to our customers.
  • Achieve our HR Support Solutions vision by driving global consistency through collaboration.

• Outputs & Deliverables
  • Continuous contribution to the improvement of the performance of the Shared Service Centre
  • Reaching high customer satisfaction through consistent, high quality delivery and application of customer care principles (measured by defined stakeholder feedback)
  • Provide feedback, coaching and advice for contacts in both HR and the business (measured by defined stakeholder feedback)

Who you are

In this role you will be working within a team of Specialists focusing on supporting Roche APAC countries.

• You bring the following skills and competencies:
  • HR knowledge is preferred
  • Ability to work independently in a fast-paced environment and to handle multiple, competing priorities.
  • Ability to thrive in an ambiguous and multicultural environment working across borders.
  • Ability to navigate complex HR data structure
  • Ability to work in a fast-paced and changing environment

• Core capabilities include:
  • Living customer centricity through your day-to-day interactions (incl. needs anticipation, cultural awareness, managing one’s response)
  • Demonstrating end-to‑end accountability (incl. big picture and impact understanding, engaging others to ensure a successful outcome)
  • Demonstrating problem-solving (incl. active listening, critical thinking, process improvements)
  • Having a growth mindset (incl. taking risks and experimenting, seeking new learning opportunities, asking and giving feedback)

• Further requirements
  • We are seeking an individual with a degree and 0-1 year of related experience in an HR area and/or working experience in a team and service delivery or customer care environment.
  • Experienced and efficient handling of standard IT-applications, preferably Google suite
  • Knowledge of Workday HR Processes is preferred
  • You bring the following qualifications:University degree, HR preferred
  • Strong communication skills in english (written and spoken) are essential. Additional language skills are a plus.

Qui nous sommes

Un avenir plus sain nous pousse à innover. Ensemble, plus de 100 000 employés à travers le monde sont dédiés à faire progresser la science et à garantir à chacun l'accès aux soins de santé aujourd'hui et pour les générations à venir. Nos efforts aboutissent à plus de 26 millions de personnes traitées avec nos médicaments et plus de 30 milliards de tests réalisés avec nos produits de Diagnostique. Nous nous encourageons mutuellement à explorer de nouvelles possibilités, à favoriser la créativité et à conserver nos grandes ambitions, afin de fournir des solutions de santé qui changent des vies et ont un impact mondial.

Construisons ensemble un avenir plus sain.

Roche est un employeur offrant l'équité en matière d'emploi.