Electronics Field Service Lead

New Long Shine Sdn Bhd; Johor; On-site; MYR 67,000 - 100,000; Full time

Benefits offered by this job

EPF

SOCSO

Annual Leave

Medical Leave/Health Insurance

Medical Insurance

Training Provided

Allowance Provided

Medical and Hospitalisation Leave

5 Working Days

Job summary

New Long Shine Sdn Bhd in Malaysia is seeking a proactive Service Engineer to install, service, and maintain SMT equipment at customer sites.

You will provide application and technical support, lead on-site trainings, and collaborate with the sales team to deliver projects on time and within budget.

Fresh graduates are welcome to apply; you should be willing to travel locally and overseas and possess strong problem-solving and communication skills.

Qualifications

• Minimum 1 year of service experience in the electronics industry.
• Knowledge of process and application is an added advantage.
• Experience or familiarity with SMT (Surface Mount Technology) equipment such as: Reflow ovens, Wave soldering machines, Selective soldering systems.
• Strong communication, organizational, and technical skills.
• Willingness to travel locally and overseas.
• Able to work independently with a proactive and hardworking attitude.
• Fresh graduates are encouraged to apply.

Responsibilities

• Lead the setup, installation, commissioning, servicing, and maintenance of equipment at customer sites
• Provide application and technical support to ensure optimal equipment performance
• Identify and develop new customers, ensuring projects are completed on time and within budget
• Deliver after-sales service and maintain strong customer relationships
• Support the sales team with technical knowledge, product demonstrations, and proposal preparation
• Manage and guide the service team in delivering on-site customer training
• Provide 24/7 on-call support for troubleshooting and resolving customer issues
• Lead involvement in new equipment setup and hardware integration for customer purchases
• Conduct analysis on equipment performance, hardware issues, and preventive maintenance data
• Drive continuous improvement in service processes and system reliability

Skills

SMT equipment knowledge

Problem-solving

Communication skills

Travel willingness

Independent work

Fresh graduates welcome

Tools

Reflow ovens

Wave soldering machines

Selective soldering systems

Job description

New Long Shine Sdn Bhd in Malaysia is seeking a proactive Service Engineer to install, service, and maintain SMT equipment at customer sites.

You will provide application and technical support, lead on-site trainings, and collaborate with the sales team to deliver projects on time and within budget.

Fresh graduates are welcome to apply; you should be willing to travel locally and overseas and possess strong problem-solving and communication skills.