Field Service & Support Manager - Electronics

New Long Shine Sdn Bhd; Johor; On-site; MYR 60,000 - 100,000; Full time

Benefits offered by this job

EPF

SOCSO

Annual Leave

Medical Leave

Health Insurance

Medical Insurance

Training Provided

Allowance Provided

Medical and Hospitalisation Leave

5 Working Days

Job summary

New Long Shine Sdn Bhd is seeking a skilled service engineer to lead the setup, installation, commissioning, servicing, and maintenance of electronics equipment at customer sites across Malaysia. You will provide application and technical support to ensure optimal equipment performance and strong customer relationships.

The role requires willingness to travel locally and overseas, plus the ability to work independently with a proactive, hardworking attitude.

Qualifications

• Minimum 1 year of service experience in the electronics industry.
• Knowledge of process and application is an added advantage.
• Experience or familiarity with SMT equipment such as reflow ovens, wave soldering machines, selective soldering systems.
• Strong communication, organizational, and technical skills.
• Good problem-solving and analytical abilities.
• Willingness to travel locally and overseas.
• Able to work independently with a proactive and hardworking attitude.
• Fresh graduates are encouraged to apply.

Responsibilities

• Lead the setup, installation, commissioning, servicing, and maintenance of equipment at customer sites.
• Provide application and technical support to ensure optimal equipment performance.
• Identify and develop new customers, ensuring projects are completed on time and within budget.
• Deliver after-sales service and maintain strong customer relationships.
• Support the sales team with technical knowledge, product demonstrations, and proposal preparation.
• Manage and guide the service team in delivering on-site customer training.
• Provide 24/7 on-call support for troubleshooting and resolving customer issues.
• Lead involvement in new equipment setup and hardware integration for customer purchases.
• Conduct analysis on equipment performance, hardware issues, and preventive maintenance data.
• Drive continuous improvement in service processes and system reliability.

Skills

SMT familiarity

Strong communication

Problem-solving

Independent worker

Proactive attitude

Travel willingness

Tools

Reflow ovens

Wave soldering machines

Selective soldering systems

Job description

New Long Shine Sdn Bhd is seeking a skilled service engineer to lead the setup, installation, commissioning, servicing, and maintenance of electronics equipment at customer sites across Malaysia. You will provide application and technical support to ensure optimal equipment performance and strong customer relationships.

The role requires willingness to travel locally and overseas, plus the ability to work independently with a proactive, hardworking attitude.