Education IT Support Technician (Apple & Google)

NorthStar Associates SDN BHD; Shah Alam; On-site; MYR 36,000 - 60,000; Full time

Job summary

Oasis International School in Malaysia seeks an IT Support Technician to provide first-level end-user support for staff and students across all IT operations. This full-time, entry-level role offers growth potential and reports to the Director of IT. The position is on campus with a 7:40 a.m.–4:30 p.m.

schedule, Monday–Friday, and occasional adjustments around maintenance windows. You will troubleshoot, deploy and manage Apple/Mac devices, support Google Workspace accounts, and maintain

Qualifications

• A degree, diploma, or certificate in IT/ICT or related field, or equivalent practical experience.
• Demonstrable experience supporting end users in a technical support or help desk capacity.
• Working experience with Apple products (MacBook, iPad, Apple TV).
• Working experience with Google Workspace from a user support perspective.
• Understanding of basic networking concepts - IP addressing, DNS, DHCP, Wi-Fi.

Responsibilities

• Provide first level IT troubleshooting for all technical issues.
• Document and respond to issues using the school's ticketing system, keeping records current through to resolution.
• Escalate issues to the Director of IT where they fall outside first level scope, with clear notes on what has already been attempted.
• Flag recurring or systemic problems rather than repeatedly resolving the same symptom.
• Prepare, deploy, and troubleshoot MacBook, iPad, and Apple TV devices.
• Enroll and configure devices through Apple School Manager and the school's mobile device management platform.
• Prepare devices for incoming students and staff, and process returned devices at the end of the year or on departure.
• Diagnose device management issues - enrollment state, profile and restriction delivery, app installation failures.
• Support classroom device connectivity, including display mirroring and Apple TV pairing.
• Troubleshoot account issues in Google Workspace, including sign-in failures, password resets, and access problems.
• Verify and correct group membership and organisational unit placement where automated provisioning has not produced the expected result.
• Escalate to the Director of IT where the underlying cause appears to sit in the provisioning scripts or upstream data.
• Basic troubleshooting of networking issues, including Wi-Fi connectivity, IP configuration, and client-side name resolution.
• Assist with cabling, patching, and physical installation work as directed.
• Maintain the IT asset register and associated records, ensuring devices are accurately tracked from intake through to disposal.
• Complete inventory paperwork associated with new device intake and device transfers.
• Help create and maintain technical documentation, user guides, and knowledge base entries.
• Prioritise customer service and student learning in all interactions.
• Undertake other reasonable duties within the scope of the role as directed by the Director of IT.

Skills

Strong English language skills

Bahasa Malaysia

Willingness to learn

Customer service orientation

Patience and courtesy

Problem-solving

Education

Degree, diploma, or certificate in IT/ICT

Tools

Apple School Manager

Apple Business Manager

Mobile Device Management

Google Workspace

Ticketing systems

Job description

Oasis International School in Malaysia seeks an IT Support Technician to provide first-level end-user support for staff and students across all IT operations. This full-time, entry-level role offers growth potential and reports to the Director of IT. The position is on campus with a 7:40 a.m.–4:30 p.m.

schedule, Monday–Friday, and occasional adjustments around maintenance windows. You will troubleshoot, deploy and manage Apple/Mac devices, support Google Workspace accounts, and maintain