Ecommerce Operations Analyst - Campaigns & Growth (India)

Accenture Southeast Asia; Kuala Lumpur; On-site; MYR 48,000 - 72,000; Full time

Job summary

Accenture Southeast Asia is seeking an Ecommerce Operations Analyst to support online retail operations for the India market, executing day-to-day e-commerce activities, coordinating promotional campaigns, and partnering with cross-functional teams to ensure a seamless customer experience.

The successful candidate will drive operational excellence and support revenue objectives while identifying opportunities to improve processes and performance.

Qualifications

• Bachelor's degree or equivalent.
• Experience in e-commerce, digital commerce, or retail operations.
• Experience supporting campaigns or online merchandising.
• Strong understanding of online retail operations and customer lifecycle.
• Excellent written and verbal communication with stakeholders.
• Strong analytical and problem-solving mindset.
• Attention to detail with ability to manage multiple priorities.

Responsibilities

• Manage daily e-commerce operations including product launches and site readiness.
• Plan, execute, and monitor promotional campaigns and seasonal sales.
• Coordinate with external partners to align offers and ensure consistent experiences.
• Track budgets and ensure compliance with internal processes.
• Collaborate with Marketing, Sales, Finance, Legal, Product, and Supply Chain.
• Monitor KPIs, analyze trends, and provide optimization recommendations.
• Identify and implement process improvements for efficiency and scalability.

Skills

E-commerce operations

Promotional campaigns

Merchandising

Stakeholder management

Data analysis

Communication

Cross-functional collaboration

Education

Bachelor's degree

Tools

Excel

Data reporting tools

Job description

Accenture Southeast Asia is seeking an Ecommerce Operations Analyst to support online retail operations for the India market, executing day-to-day e-commerce activities, coordinating promotional campaigns, and partnering with cross-functional teams to ensure a seamless customer experience.

The successful candidate will drive operational excellence and support revenue objectives while identifying opportunities to improve processes and performance.