Ecommerce Growth & Social Media Lead

BON FOOD INDUSTRIES; Kapar; On-site; MYR 33,000 - 58,000; Full time

Job summary

BON FOOD INDUSTRIES is seeking an enthusiastic E-commerce Executive to manage online storefronts including Shopee, Lazada, and company websites. You will collaborate with the sales team to hit targets, create promotional content, and run online campaigns across social media.

You should be proficient in website management, merchandising, and design tools such as Adobe Photoshop and Illustrator, with strong communication and customer-centric approach.

Qualifications

• Handle consumer enquiries on E-Commerce platforms via Live Chat.
• Knowledge of website management.
• Experience with web merchandising or online selling techniques.
• Familiar with design tools (Adobe Photoshop/Illustrator) & video editing.
• Strong communication skills and a customer-centric approach.

Responsibilities

• Manage e-commerce platforms (websites, Shopee, Lazada, etc.) to fulfill orders and meet customer expectations.
• Collaborate with team to hit sales targets and provide excellent customer service.
• Create promotional content for online platforms and set up promotions, banners, and activations.
• Plan and execute online campaigns and promotions to boost sales.
• Manage social media accounts (TikTok, Instagram, Facebook) and produce content to promote products.
• Maintain product listings, pricing, quantity, and SKUs on online platforms.
• Support customer service and handle inquiries, complaints, and online reputation.
• Resolve issues promptly and professionally.
• Propose new ideas and promotions to enhance e-commerce sales.
• Undertake other duties as instructed by management.

Skills

Live Chat support

Website management

Web merchandising

Adobe Photoshop

Adobe Illustrator

Video editing

Communication skills

Customer-centric

Tools

Adobe Photoshop

Adobe Illustrator

Video editing

Job description

BON FOOD INDUSTRIES is seeking an enthusiastic E-commerce Executive to manage online storefronts including Shopee, Lazada, and company websites. You will collaborate with the sales team to hit targets, create promotional content, and run online campaigns across social media.

You should be proficient in website management, merchandising, and design tools such as Adobe Photoshop and Illustrator, with strong communication and customer-centric approach.