Ecommerce & Customer Happiness Lead

Medklinn International Sdn Bhd; Shah Alam; On-site; MYR 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Open culture

Recreational room

In-house library

Personal development

Job summary

Medklinn International Sdn Bhd is seeking a Customer Happiness & Ecommerce Executive to engage customers across multiple channels and manage e-commerce platforms like Lazada and Shopee. The role includes monitoring sales performance, handling inquiries, and overseeing customer loyalty programs.

The position involves coordinating marketing activities, updating social media content, and supporting events and promotions.

Qualifications

• Customer-facing role with strong communication and problem-solving.
• Experience managing online sales channels and promotions.
• Familiarity with digital marketing and social media content is a plus.

Responsibilities

• Engage with customers via phone, email, walk-ins, social media, and online platforms.
• Manage daily operations of Lazada and Shopee including orders, listings and promotions.
• Monitor online sales, customer enquiries, reviews and feedback on marketplaces.
• Administer and manage the Customer Loyalty Programme.
• Drive sales through walk-in, phone and online channels.

Skills

Customer service

E-commerce platforms

Digital marketing

Tools

Lazada

Shopee

Job description

Medklinn International Sdn Bhd is seeking a Customer Happiness & Ecommerce Executive to engage customers across multiple channels and manage e-commerce platforms like Lazada and Shopee. The role includes monitoring sales performance, handling inquiries, and overseeing customer loyalty programs.

The position involves coordinating marketing activities, updating social media content, and supporting events and promotions.