Customer Happiness & Ecommerce Executive

Medklinn International Sdn Bhd; Shah Alam; On-site; MYR 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Open culture

Recreational room

In-house library

Personal development

Job summary

Medklinn International Sdn Bhd is seeking a Customer Happiness & Ecommerce Executive to engage customers across multiple channels and manage e-commerce platforms like Lazada and Shopee. The role includes monitoring sales performance, handling inquiries, and overseeing customer loyalty programs.

The position involves coordinating marketing activities, updating social media content, and supporting events and promotions.

Qualifications

• Customer-facing role with strong communication and problem-solving.
• Experience managing online sales channels and promotions.
• Familiarity with digital marketing and social media content is a plus.

Responsibilities

• Engage with customers via phone, email, walk-ins, social media, and online platforms.
• Manage daily operations of Lazada and Shopee including orders, listings and promotions.
• Monitor online sales, customer enquiries, reviews and feedback on marketplaces.
• Administer and manage the Customer Loyalty Programme.
• Drive sales through walk-in, phone and online channels.

Skills

Customer service

E-commerce platforms

Digital marketing

Tools

Lazada

Shopee

Job description

Customer Happiness & Ecommerce Executive

Engage with customers through phone calls, emails, walk-ins, social media, and online platforms

Manage daily operations of e-commerce marketplaces such as Lazada and Shopee, including order processing, product listings, and promotions

Monitor online sales performance, customer enquiries, reviews, and feedback on e-marketplaces

Administer and manage the Customer Loyalty Programme

Drive sales through walk-in customers, phone enquiries, and online channels

Oversee Service Centre operations to ensure timely and quality customer support

Coordinate logistics-related matters such as order fulfilment, delivery tracking, and basic stock coordination for online sales

Participate in roadshows, exhibitions, and promotional events

Support and implement marketing activities, including:

Social media and website content updates

Electronic Direct Mail (EDM) campaigns

SMS marketing communications

Free snacks and happy hour sessions

Regular team-building activities

Company trips

Medical insurance coverage

Open and collaborative work culture

Personal and professional development opportunities

Recreational room

Access to an in-house library

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Household Goods & Appliances Manufacturing 11-50 employees

Medklinn is a dynamic, innovative brand with 21 years of steady success, now poised for exciting growth and expansion. We develop and market groundbreaking, eco-friendly, chemical-free sterilization technologies that redefine healthy living. Through our proprietary and patented Active Oxygen technology, we deliver innovative air and water solutions that promote healthier environments and sustainable living. With an established presence across Asia and Europe, Medklinn continues to expand its international reach and product portfolio, driven by our mission to make healthy living simpler, more accessible and achievable for everyone, every day.

Medklinn is a dynamic, innovative brand with 21 years of steady success, now poised for exciting growth and expansion. We develop and market groundbreaking, eco-friendly, chemical-free sterilization technologies that redefine healthy living. Through our proprietary and patented Active Oxygen technology, we deliver innovative air and water solutions that promote healthier environments and sustainable living. With an established presence across Asia and Europe, Medklinn continues to expand its international reach and product portfolio, driven by our mission to make healthy living simpler, more accessible and achievable for everyone, every day.

What can I earn as an eCommerce Executive