eCommerce Commercial Associate (Senior)

ADA; Kuala Lumpur; On-site; MYR 67,000 - 100,000; Full time

Job summary

ADA is seeking a Commercial Associate for its E-Commerce unit. You will manage Lazada, Shopee and other marketplaces, optimize listings, pricing and promotions, and support store design and data analysis to drive growth.

You will work with the Commercial Manager to ensure smooth day-to-day operations, client communications, and collaboration across teams to achieve business objectives.

Qualifications

• Bachelor’s degree in marketing, Business Administration, or related field.
• From 3 years of experience in E-commerce or related field.
• Strong analytical skills and ability to work with data.
• Excellent written and verbal communication skills.
• Strong organizational and project management skills.

Responsibilities

• Brand Dot Com (D2C) Management: Website Maintenance, monitor performance and resolve issues with updates and security.
• Quality Assurance: test shopping cart, checkout, and UX; report bugs and run A/B tests.
• Divisional Monitoring: coordinate projects across divisions to meet schedule and quality standards.
• Analytical Skills & Continuous Learning: extract insights on GMV, orders, AOV, CTR%, CR%, bounce rate; stay updated on trends.
• Lead day-to-day client communication, conduct weekly updates and reviews, handle escalations and billing.

Skills

Analytical skills

Communication skills

Organization & PM

Education

Bachelor’s degree in marketing

Tools

Lazada

Shopee

Job description

About ADA

ADA is the Data and AI Experience Company. Present in 14 markets globally, we build intelligent experiences that power enterprise growth, spanning identity and authentication, personalization, commerce, and data & AI foundations; where every touchpoint earns trust, every interaction creates value, and every decision runs on real-time intelligence, so enterprises can stay ahead and deliver measurable outcomes. Our mission is to build the world's most intelligent growth platform for every client we serve. We work with over 1,500 global brands across CPG, Retail, Telco, BFSI, and Healthcare.

JOB DESCRIPTION

POSITION TITLE

Commercial Associate

BUSINESS UNIT

E-Commerce

REPORTING LINE

Commercial manager/ Commercial Director

JOB PURPOSE

The Commercial Associate will assist the Commercial Manager in managing store operations on Lazada, Shopee, other local E-commerce marketplaces as well as other ecommerce channels such as brand.com and social channels. This will include optimizing product listings, managing pricing and promotions, updating store design and layouts and analyzing sales data to identify opportunities for growth. The Commercial Associate will also be responsible for providing support to the Commercial Manager in the day-to-day operations of the team.

ACCOUNTABILITIES / KEY RESPONSIBILITIES

1

• Key Responsibilities - Brand Dot Com (D2C) Management:
  • A. Website Maintenance:
    • - Monitor website performance and identify issues such as broken links, missing images, or errors, ensuring timely resolution.
    • - Work with the development team to implement necessary updates and improvements to the website.
    • - Perform regular backups and ensure the website's security measures are up-to-date.
  • B. Quality Assurance:
    • - Conduct thorough testing of the website functionalities, including the shopping cart, checkout process, and overall user experience.
    • - Identify and report any bugs or issues to the development team for resolution.- Implement A/B testing to optimize website elements for improved conversion rates.
  • C. Divisional Monitoring:
    • - Coordinate with different divisions within the company to track the progress of their projects and tasks.
    • - Ensure that projects are completed according to schedule and quality standards.
    • - Act as a liaison between different teams to facilitate smooth communication and collaboration.
  • D. Analytical Skills & Continuous Learning:
    • - Extract, analyze and come up with key insights for D2C brands focusing on commercial key metrics such as GMV, Orders, AOV, CTR%, CR%, Bounce Rate %, etc.
    • - Stay up-to-date with industry trends, e-commerce best practices, and new technologies to suggest improvements and innovative solutions.
    • - Collaborate with cross-functional teams, including marketing, sales, and IT, to align website initiatives with overall company objectives.
  • F. Client Success Management:
    • - Lead day to day client communication and handle 1st level escalations
    • - Lead client meetings like weekly updates, monthly & quarterly business reviews; liaise with other stakeholders as needed
    • - Ensure all client billings are done timely

QUALIFICATIONS, EXPERIENCE & SKILLS/COMPETENCIES

QUALIFICATIONS: (List down the minimum qualifications required)

EXPERIENCE: (List down the minimum years and type of experience required)

Bachelor's degree in marketing , Business Administration, or a related field

From 3 years of experience in E-commerce or related field

Strong analytical skills and ability to work with data.

Excellent written and verbal communication skills

Strong organizational and project management skills

SKILLS / COMPETENCIES

TECHNICAL COMPETENCIES/ SKILLS: List down the critical skills required of the position

Familiarity with E-commerce platforms such as Lazada, Shopee, and other local marketplaces is a plus.

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