E-commerce Webstore Optimisation Specialist

WISDOM FACTORY SDN BHD; George Town; On-site; MYR 56,000 - 78,000; Full time

Benefits offered by this job

EPF, SOCSO and EIS

Annual leave: 10–18 days

Medical reimbursement RM500/year

Monthly KPI allowance and bonus

Annual company trip

Salary review

Career development opportunities

Job summary

Wisdom Factory Sdn Bhd in Malaysia seeks an E-commerce Executive to optimize webstore operations and conversions. You will turn customer feedback into practical improvements and collaborate with marketing, creative, and operations to boost the shopping experience.

The role emphasizes mobile-first UX, data-driven decisions, and automation, with Mandarin support for daily customer interactions. A degree in a related field and strong English are essential.

Qualifications

• Degree in Engineering, Computer Science, Information Technology or a related field.
• Strong written English, research ability, data interpretation and structured problem-solving skills.
• Able to turn unclear business needs into practical website improvements and measurable actions.
• Self-driven, commercially aware and comfortable learning new technologies independently.
• Familiar with AI tools and interested in using automation to improve productivity.
• Good visual judgement and understanding of user experience, conversion and brand presentation.
• Experience with e-commerce platforms, web analytics, UX, CRO, CMS or automation tools is an advantage.
• Able to communicate clearly with colleagues and business stakeholders in the languages used for daily operations.
• Able to communicate confidently in Mandarin, as the role involves assisting Mandarin-speaking customers on a daily basis.

Responsibilities

• Improve page speed, navigation, search, filters and mobile-first shopping experience.
• Identify and reduce friction across product discovery, cart and checkout journeys.
• Improve reviews, delivery tracking, returns, FAQs and product information based on customer feedback.
• Analyse negative feedback and turn recurring issues into practical website improvements.
• Optimise product pages, product recommendations, bundles, cross-sells and abandoned-cart journeys.
• Plan and run a continuous testing and improvement loop using customer, sales and website data.
• Maintain a consistent, premium and trustworthy brand presentation across the webstore.
• Research, evaluate and implement suitable webstore, analytics, AI and automation tools.
• Automate suitable back-office and repetitive webstore processes.
• Prepare clear documentation, workflows and performance reports.
• Work cross-functionally with marketing, creative, customer service, operations and management teams.

Skills

English writing

Data interpretation

Problem solving

Self-driven

Commercial awareness

UX mindset

Mandarin communication

Education

Engineering degree

Computer Science degree

Information Technology degree

Tools

E-commerce platforms

Web analytics

CMS

Automation tools

A/B testing

Job description

Wisdom Factory Sdn Bhd in Malaysia seeks an E-commerce Executive to optimize webstore operations and conversions. You will turn customer feedback into practical improvements and collaborate with marketing, creative, and operations to boost the shopping experience.

The role emphasizes mobile-first UX, data-driven decisions, and automation, with Mandarin support for daily customer interactions. A degree in a related field and strong English are essential.