Internship Customer Service Executive (Mandarin Speaker)

Newton iEstate Sdn Bhd; Subang Jaya; On-site; MYR 29,000 - 42,000; Full time

Job summary

Newton iEstate Sdn Bhd in Subang Jaya, Malaysia, is seeking a dedicated customer service representative to answer enquiries via phone, WhatsApp, email and social media, and to provide accurate information about products and services. You will follow up with customers, maintain records in the company system, and support the team with administrative tasks to ensure smooth operations across departments.

The role emphasizes building positive relationships, resolving basic issues promptly, and

Responsibilities

• Assist customers by answering enquiries via phone calls, WhatsApp, social media and email.
• Provide accurate information regarding company products and services.
• Handle customer feedback and resolve basic issues promptly.
• Follow up with customers and maintain good customer relationships.
• Update and maintain customer records in the company system.
• Support the team with administrative and customer service tasks.

Job description

• Assist customers by answering enquiries via phone calls, WhatsApp, social media and email.
• Provide accurate information regarding company products and services.
• Handle customer feedback and resolve basic issues promptly.
• Follow up with customers and maintain good customer relationships.
• Update and maintain customer records in the company system.
• Support the team with administrative and customer service tasks.
• Work closely with different departments to ensure smooth custo...