E-Commerce Operations Lead (Global)

Addiction Foods NZ Ltd.; Kuala Selangor; On-site; MYR 120,000 - 240,000; Full time

Job summary

Addiction Pet Foods is looking for an E-commerce Operations Lead (Global) to drive online growth across marketplaces, D2C platforms, and performance marketing channels. You will own e-commerce sales growth, paid media performance, and product listings optimization while protecting our premium brand.

This role collaborates with Sales, Marketing, Product, Supply Chain, Finance, and agency partners to build CRM, retention programs and customer lifecycle initiatives, aiming to maximize ROAS and

Qualifications

• 8–10 years of experience in e-commerce, digital commerce, performance marketing, or growth marketing.
• Strong experience in marketplaces, D2C, paid media, and campaign planning.
• Background in FMCG, pet care, beauty, health, nutrition, retail, or premium consumer brands is preferred.
• Strong commercial mindset, data discipline, and hands-on execution capability.

Responsibilities

• Lead e-commerce growth strategy across marketplaces and D2C channels.
• Manage performance marketing campaigns and media budget efficiency.
• Drive ROAS, CAC, conversion, retention, and online sales growth.
• Optimize marketplace stores, product listings, campaigns, and promotions.
• Build CRM, retention, and customer lifecycle programs.
• Work closely with Sales, Marketing, Product, Supply Chain, Finance, and agency partners.

Skills

E-commerce strategy

Performance marketing

Marketplaces & D2C

Data-driven decision making

Job description

About the Job:

We’re Hiring: E-commerce Operations Lead (Global)

Addiction Pet Foods is looking for a commercially driven and data-focused E-commerce Operations Lead to lead our online growth across marketplaces, D2C platforms, and performance marketing channels.

This role will own e-commerce sales growth, paid media performance, marketplace optimization, customer acquisition, conversion, retention, and digital campaign execution while protecting our premium brand positioning.

Key Responsibilities:

• Lead e-commerce growth strategy across marketplaces and D2C channels.
• Manage performance marketing campaigns and media budget efficiency.
• Drive ROAS, CAC, conversion, retention, and online sales growth.
• Optimize marketplace stores, product listings, campaigns, and promotions.
• Build CRM, retention, and customer lifecycle programs.
• Work closely with Sales, Marketing, Product, Supply Chain, Finance, and agency partners.

Qualifications:

• 8–10 years of experience in e-commerce, digital commerce, performance marketing, or growth marketing
• Strong experience in marketplaces, D2C, paid media, and campaign planning
• Background in FMCG, pet care, beauty, health, nutrition, retail, or premium consumer brands is preferred
• Strong commercial mindset, data discipline, and hands‑on execution capability

We are looking for someone who can turn e-commerce into a strong growth engine for the business.

Interested applicants may submit their CV to [e-mail]. Thank you