E-Commerce Operations Executive
Passion Entities
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Benefits offered by this job
Job summary
Passion Entities in Kuala Lumpur is seeking a fresh graduate for the role of E-Commerce Operations Executive. You will gain hands-on experience across e-commerce, logistics, operations, and customer service, supporting day-to-day activities with our operations team.
The ideal candidate holds a Diploma or Bachelor's degree in Mathematics, Logistics or related fields, has strong communication and English skills, is comfortable with Excel, Word, Google Workspace, and AI tools, and thrives in a
Qualifications
- Fresh graduates are encouraged to apply.
- Diploma or Bachelors degree in Mathematics, Logistics/SCM, Business, E-Commerce, Entrepreneurship or related field.
- Good communication and interpersonal skills.
- Good command of written and spoken English.
- Basic knowledge of Microsoft Excel, Word, and Google Workspace.
- Familiar with MacOS and comfortable working on a Mac.
- Comfortable using AI tools such as ChatGPT, Gemini, or similar platforms and able to leverage AI to improve productivity.
- Strong organisational and time-management skills.
- Detail-oriented and able to work accurately.
- Positive attitude with a willingness to learn.
- Able to work independently as well as part of a team.
- Comfortable in a fast-paced e-commerce environment.
- Physically fit, standing for extended periods.
- 3 months probation with potential salary review.
Responsibilities
- Assist with day-to-day e-commerce operations across online marketplaces and platforms.
- Prepare and maintain operational reports.
- Monitor stock movement and identify inventory-related issues.
- Assist with improving warehouse, logistics, and customer service processes.
- Perform other operational duties as assigned by the supervisor.
- Process customer orders, packing and dispatch preparations.
- Assist with receiving, labeling, and storing incoming stock.
- Monitor inventory levels and stock records.
- Ensure products are stored in designated locations and warehouse kept clean.
- Coordinate with courier companies and third-party logistics providers.
- Track inbound and outbound shipments and follow up on delivery issues.
- Assist with returns and exchanges.
- Respond to customer enquiries via email, live chat and other channels.
- Assist customers with order status and after-sales support.
- Handle complaints professionally and resolve issues.
- Coordinate with warehouse to resolve customer-related issues.
Skills
Education
Tools
Job description
Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.
We are looking for a motivated and detail-oriented fresh graduate to join our team as a E-Commerce Operations Executive.
This is an excellent opportunity for graduates who are interested in e-commerce, logistics, operations, and customer service. You will gain hands-on experience across different areas of our business and work closely with our operations team.
- Assist with day-to-day e-commerce operations across online marketplaces and platforms.
- Prepare and maintain operational reports.
- Monitor stock movement and identify inventory-related issues.
- Assist with improving warehouse, logistics, and customer service processes.
- Perform other operational duties as assigned by the supervisor.
- Process customer orders, including picking, packing, checking, and preparing parcels for dispatch.
- Assist with receiving, checking, labelling, and storing incoming stock.
- Monitor inventory levels and maintain accurate stock records.
- Ensure products are organised and stored in their designated locations.
- Maintain warehouse cleanliness, organisation, and a safe working environment.
- Coordinate with courier companies, suppliers, and third‑party logistics providers.
- Track inbound and outbound shipments and follow up on delivery issues.
- Assist with returns, exchanges, and other logistics‑related matters.
- Respond to customer enquiries through email, live chat, and other communication channels.
- Assist customers with order status, delivery enquiries, product information, and after‑sales support.
- Handle customer complaints and resolve issues professionally and efficiently.
- Coordinate with the warehouse and operations team to resolve customer‑related issues.
- Fresh graduates are encouraged to apply.
- Diploma or Bachelor's Degree in Mathematics, Logistics, Supply Chain Management, Business, E-Commerce, Entrepreneurship or any related field.
- Good communication and interpersonal skills.
- Good command of written and spoken English.
- Basic knowledge of Microsoft Excel, Word, and Google Workspace.
- Familiar with macOS and comfortable working on a Mac.
- Comfortable using AI tools such as ChatGPT, Gemini, or similar platforms, and able to leverage AI to improve productivity, research, data analysis, and day-to-day work.
- Strong organisational and time‑management skills.
- Detail‑oriented and able to work accurately.
- Positive attitude with a willingness to learn.
- Able to work independently as well as part of a team.
- Comfortable working in a fast‑paced e-commerce environment.
- Physically fit, as the role involves standing for extended periods.
- Upon successful completion of 3 months probation, the employee will be eligible for a salary review and potential salary adjustment based on performance and suitability for the role.
- On-the-job training and guidance.
- Hands‑on exposure to logistics, warehouse, e‑commerce, and customer service operations.
- Opportunity to develop practical skills across different areas of an e‑commerce business.
- Career growth opportunities for the right candidate.
We are looking for someone who is willing to learn, takes initiative, pays attention to detail, and is not afraid to get hands‑on with the work.
You should be someone who doesn't just follow instructions but is also willing to ask "Is there a better or more efficient way to do this?"
If you are a fresh graduate looking to build a career in e-commerce, logistics, operations, and technology, we would love to hear from you.
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