E-Commerce Operations & Customer Service Executive

SmartHire by SEEK; Petaling Jaya; On-site; MYR 28,000 - 45,000; Full time

Job summary

SmartHire by SEEK is seeking a Customer Service Executive cum Operations Executive to support daily e-commerce operations for in-house brands from Emhub, Kota Damansara. The role combines frontline customer service with order fulfilment and logistics coordination.

The ideal candidate has at least a year in customer service or e-commerce, a minimum SPM (Diploma/ Degree preferred), basic Excel skills, and familiarity with Shopee, Lazada or TikTok Shop.

Qualifications

• Minimum SPM; Diploma or Degree is an added advantage.
• At least 1 year in customer service or e-commerce.
• Willing to learn; positive attitude and good communication.

Responsibilities

• Manage e-commerce operations for daily platform activities.
• Support customer orders: placement, tracking, cancellations, returns and refunds.
• Handle customer enquiries via phone, email, chat and other communication channels.
• Resolve issues with orders, delays, damaged items and complaints.
• Coordinate order fulfilment with internal teams for timely deliveries.
• Prepare delivery orders, invoices and other operational documents.
• Monitor shipments and update tracking statuses daily.
• Use company systems to support daily operations.
• Assist with ad hoc duties assigned by management.

Skills

Customer service

E-commerce operations

English & Mandarin communication

MS Excel

Education

SPM

Diploma or Degree

Tools

Shopee

Lazada

TikTok Shop

Job description

SmartHire by SEEK is seeking a Customer Service Executive cum Operations Executive to support daily e-commerce operations for in-house brands from Emhub, Kota Damansara. The role combines frontline customer service with order fulfilment and logistics coordination.

The ideal candidate has at least a year in customer service or e-commerce, a minimum SPM (Diploma/ Degree preferred), basic Excel skills, and familiarity with Shopee, Lazada or TikTok Shop.