E-commerce Growth & Operations Lead

Biskut Borong; Selangor; On-site; MYR 39,000 - 61,000; Full time

Benefits offered by this job

Staff discounts on store products

Promotion opportunities

Team building activities

Job summary

Biskut Borong is looking for an experienced e-commerce operations specialist to manage Shopee, Lazada and TikTok Shop stores. You will plan monthly promotions, optimize listings, coordinate photography, and analyze performance to boost conversions.

You will collaborate with marketing and warehouse teams to maintain stock accuracy and timely fulfillment, while delivering excellent customer service and pursuing career growth within the company.

Qualifications

• 2–3 years experience in e-commerce operations or online store management.
• Strong understanding of Shopee, Lazada, or TikTok Shop backend systems.
• Analytical, detail-oriented, and proactive in solving problems.
• Able to work independently and coordinate between marketing and warehouse teams.
• Strong communication and organizational skills.
• EPF & SOCSO contribution
• Annual performance bonus
• Promotion and career advancement opportunities
• Team building activities
• Friendly and supportive working environment
• Staff discounts on store products

Responsibilities

• Manage and maintain online store operations (Shopee, Lazada, TikTok Shop).
• Plan and execute monthly promotions, campaign participation, and discount strategies.
• Optimize product listings with attractive visuals, accurate descriptions, and SEO-friendly titles.
• Coordinate product photography and creative content for online use.
• Track sales performance, prepare reports, and analyze data to improve conversion rates.
• Monitor competitor pricing, trends, and customer feedback to refine strategies.
• Work closely with marketing and warehouse teams to ensure accurate stock updates and timely order fulfilment.
• Handle customer inquiries and support to maintain high satisfaction ratings.

Skills

e-commerce operations

data analysis

coordination

communication

independence

Tools

Shopee backend systems

Lazada backend systems

TikTok Shop backend systems

Job description

Biskut Borong is looking for an experienced e-commerce operations specialist to manage Shopee, Lazada and TikTok Shop stores. You will plan monthly promotions, optimize listings, coordinate photography, and analyze performance to boost conversions.

You will collaborate with marketing and warehouse teams to maintain stock accuracy and timely fulfillment, while delivering excellent customer service and pursuing career growth within the company.